Unit 1: Understand the complexity of hospitality and tourism destinations. Objective 1.01 Identify career opportunities in the hospitality and tourism industry.

The Hospitality Industry **Segments of the Hospitality Industry** Food and Beverage Lodging Travel Tourism Recreation

In the United States, about 14 million people work in the hospitality industry. There are many different businesses within the hospitality industries, allowing a diverse range of careers.

Careers in the Food and Beverage Segment Front-of-the-House- area in a hospitality business that guest usually see. Work directly with guest. Main responsibilities include: seating guest, selling food, transmitting orders to the kitchen, serving customers, bussing tables and obtaining payment from customers. Front-of-the-House Staff: Restaurant Managers Host/Hostess Server Bussers Cashiers

Careers in the Food and Beverage Segment Back-of-the-House-area in a hospitality business that guest usually do not see. Work does not directly involve interaction with guest. Main responsibilities include: food production, purchasing and receiving, marketing and sales, human resources, accounting, security and engineering and maintenance. Back-of-the-House Staff: Executive Chef Sous-Chef Kitchen Manager Steward Food Preparers Chefs, Cooks

Careers in the Lodging Segment Front Office Staff-handles everything related to selling sleeping rooms and interacting with guest. Front office manager: Managing front desk Reservations department: Handling reservations Sales Agents

Careers in the Lodging Segment Front Office Staff cont: Front desk department: Front desk agents Uniformed service department: Door and Bell attendants Parking and transportation staff. Example: Valet Concierges Telecommunications department: Operators Wake up calls

Careers in the Lodging Segment Housekeeping-responsible for keeping the hotel clean Executive Housekeeper: Managing housekeeping department and budget. Assistant Housekeeper: Inspector of rooms. Room attendants. House staff supervisor: Concentrates on the cleanliness of the main public areas.

Careers in the Lodging Segment Housekeeping cont: Laundry Supervisor: Laundry attendants Seamsters Contract Services: In-house housekeeping services: housekeepers are part of the hotel Contract housekeeping services: performed by a company that is not part of the hotel.

Careers in the Lodging Segment Marketing and Sales: promoting the hotel and providing group rates for rooms and meeting rooms Human Resources: hiring of hotel personnel Accounting: Controlling the finances of the company. Security: Keeping the hotel property safe Engineering: responsible for the physical facilities of the hotel. Examples: Repairs, maintenance, deep cleaning and grounds keeping.

Careers in the Lodging Segment Characteristics of hotel employees: Great interpersonal and communication skills Providing non-verbal communication through eye contact. Providing patience and empathy with customer. Maintaining professional appearance.

Careers in the Travel Segment Travel agent-an individual who works at a retail business that brings travelers and travel industry suppliers together. Rental Car agents- rents vehicles to travelers. Bus drivers-Transport travelers around the country Train operator-Transports travelers around the country by train.

Careers in the Travel Segment Flight attendants- Tend to travelers needs while they travel by plane. Pilots-Employees who fly airplanes. Airplane technicians- Employees who repair and conduct maintenance on airplanes. Airport personnel-Employees who provide customer service at airports across the world.

Careers in the Tourism Segment Tour Guides: Working with people to give tours of different locations. Party Planners: scheduling events/parties. Visitor Center employees: Sales Managers, sales consultants, Marketing and Sales representatives and receptionists.

Careers in the Recreation Segment State and National Park Representatives. Volunteers Swim Coach Lifeguards Camp Counselors Event Planners Park and Recreation employees