CUSTOMER CENTRIC Parisha Shah Software Solutions for your IT Challenges CUSTOMER CENTRIC Author: Parisha Shah parishas@miracleatwork.com | www.miracleatwork.com

Benefits with Customer Care (ONLINE ) Easily Reach to the Customers and Prospects. Educating Customers and Prospects. Benefits for Customers. Customer Relationship Management. Customer Grievance handling. Organize Feedback mechanism and surveys. Increase in Revenues. Other benefits: Empower Sales team with Information. Decreasing cost of operations for Complaints. Fighting Competition & Generating Revenues. Can provide good insight for purchase dept. www.miracleatwork.com

Easily Reach Customer and Prospects Customers and prospects can Reach the website from any where, any time ( 24x7). Be brought to the website through internet promotions. Be told about the latest Products. Easily and quickly get information of their interest. Be kept updated by periodic broadcasts. Be easily wished greetings, send reminders, etc. Be told about opportunities like enrolling for Service etc. Reduce Cost of communication. Be attracted because of this facilities. Be won from your competitors. www.miracleatwork.com

Educating Customers and Prospects Best, Effective and Economy medium for Giving information on Goal/Vision/Mission . The glorious path taken for evaluation . Success stories and Feedback of happy clients. List of big and good customers who trust You. How hard You work to meet the Client’s needs. Loans & other financing schemes available, etc. Benefits in Purchasing from You. Important contacts and addresses. Feedback/Complaints redressed. Future growth like new Branches, new initiatives like Free Service/Checkup, Buy back etc. www.miracleatwork.com

Benefits for Customers Safe & Worth Information sharing. Customers can share/use the information without worrying of Authenticity, especially for purchase. Easily reach You & Save time. Customer can any time use online services and save from hassles of traffic and other factors than reaching your shop personally. Hassle Free Choose & Compare. No need to join queues at counters, supporting documents. Easily compare all the features within their selected products. Use Questionnaire to get suggestions. Use at their convenient timings. Customer can schedule their actions according to their convenience rather than doing at Your timings. Take advantage of special schemes Customers can be offered schemes like discounts, references, free upgrades, buy back etc. Easily Communicate. File Complaints, Suggestions, queries, without worrying about whom to address and where. www.miracleatwork.com

Customer Relationship Management Give Feedback / Ratings. Customers can give their feedback on their purchases. They can rate the product. This information can be used for prospects, when they shortlist. Register Your Customers. Contacts like email / Alternate contacts, preference, timings . All products they have purchased. Their Feedbacks/Ratings/ Wish list. Get their Wish list / reference. You can request customers to give their wish list and estimate future. You can request them to refer any products to their Friends. Propose related products for their purchases. Customers can be proposed/helped for products which go along with their purchase. Eg. Home Theater for customers with DVD players. Customers can be proposed for Warranty / Service Extensions provided by You or OEM. Start Online Promotions/Marketing You can start online promotion campaigns like giving discounts. You can use Internet Marketing to increase revenues. www.miracleatwork.com

Customer Grievance handling Reduction in cost. Most of the communication happens in soft format and on emails . Less manual intervention. Application of defined/New processes. System can be build to support defined and new processes to track complaints. It help you to improve After sales. Track Complaints Process. You can any time get Reports on how complaints are handled and how much progress is done to minimize the time taken in closing etc. All the details for the complaint is available, so Executives don’t have to ask customers about the history of their complaints, which is very annoying. Easy to communicate Status. Customers with email addresses can be communicated about the updates of their complaints through mail, without manual intervention. On call, Relationship Officer can quickly query their request and update the latest status. Ease for Customers. www.miracleatwork.com

Organize Feedback Mechanism & Surveys Generate important data like: Which product adds to customer satisfaction after their purchase. Which products / brands have strong product as per customer satisfaction. Which products / brands are having faults and worth for price. Which products / brands are most favoured among your customers across their type. Which products are among the wish list of your customers & prospects. Application of this invaluable information: Give your prospects the information shared by your existing users. You can easily guide them to get best out of their purchase. You can track the nature of faults : If within every delivered piece. If particular to any Geography / Atmosphere, etc. You can use important feedback and pass them to OEMs and increase your good will. Use wish list for your sales projection. www.miracleatwork.com

Fighting Competition & Generating revenues Prospects feel confident. Prospects feel confident when they see important feedback/ratings given by the other customers around them. You have implemented Customer care steps to empower your sales. Outperform Competition. You provide more than your competitors. You have Information to forecast the future trend. Generating new revenues. Being online, You can focus on Internet Marketing and attract customers. You can use Wish list to target particular sales and figure out purchase scheme accordingly. Use resources in Core Activities. Most of the simple queries are resolved by Help desk/online, which enables staff to concentrate on their Important Activities. Announce World Wide presence. Increase your Good will by declaring reachable from any where in the world 24x7. Saving on operation Cost. Save operation costs by making processes to use softcopies of documents and use valuable HR for critical Activities. www.miracleatwork.com

Other Benefits Empower Sales team with Information. Can provide good insight for purchase dept. Give more time to visiting customers. Evaluate processes to increase efficiency. Add a big facility to the list of services. Use savings in higher marketing to increase Customer base. Provide World class services and get a big smile on Customer’s Face. www.miracleatwork.com

Customer Care Thank You This is just a glimpse of how you can change your Business. Customer Care can be a revolutionary step for you. To implement it for your Business & other details please contact: Parisha Shah info@miracleatwork.com | www.miracleatwork.com +91 9225609549 Thank You