PERCEPTION, LISTENING AND PARAPHRASING

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Presentation transcript:

PERCEPTION, LISTENING AND PARAPHRASING Dyad Team Nguyen Tran Truc Quan, Nguyen Ha My, Le Khoa

THE ROLE OF LISTENING AND PARAPHRASING

The role of listening Gain information Develop trust Maintain reputation Reduce conflict Motivate Employees Less Do-overs

HOW WELL DO WE LISTEN?

…Paraphrasing and Summarising Paraphrasing: restating what has been said in your own words Summarising: reviewing the speakers’ main points or emotions Give speakers a chance to correct the message Show the speakers that listeners are interested Avoid evaluating the message or being critical until it is complete

HOW TO BE A GOOD LISTENER? ACTIVE LISTENING EMPATHETIC LISTENING Clarify responses, ask questions Paraphrase and summarize Avoid being critical Pay attention to nonverbal communication. Show desire to understand people’s feeling (give time, no interrupting, ask questions…) Reflect feelings Caution: not everyone likes being repeated https://www.youtube.com/watch?v=z_-rNd7h6z8

HOW TO GIVE USEFUL FEEDBACK?

Disapproving without being helpful CONSTRUCTIVE FEEDBACK DESTRUCTIVE FEEDBACK Helpful Corrective Encouraging Disapproving without being helpful Causing negative or defensive reaction from recipients

Features of constructive feedback Immediate feedback Specific feedback Problem-oriented feedback

PRACTICE Summarize our main points Give us feedback!

REFERENCES Williams, C. (2015) MGMT 8: Principles of Management Stanford, CT, United States: Cengage Learning. Why Is Listening Important in a Business Organisation? Available at: http://smallbusiness.chron.com/listening-important-business-organisation-24040.html. [Accessed 21 October 2017]. How to Improve Active Listening Skills in Business Situations. Available at: http://smallbusiness.chron.com/improve-active-listening-skills-business-situations-20192.html. [Accessed 21 October 2017]. YouTube. 2017. Active Listening. How to be a great listener. - YouTube. Available at: https://www.youtube.com/watch?v=z_-rNd7h6z8. [Accessed 23 October 2017]. Sandwich Feedback: 8 Tips to Giving Employees Feedback. Available at: http://www.theprojectbox.us/2013/06/sandwich-feedback-8-tips-to-giving-employees-feedback/. [Accessed 23 October 2017].

THANK YOU!