Information Technology Department Presented by: Gloria Lamb IT Director Information Technology Department

Topics Helpdesk Support IT Services IT Projects Laptops Telecommunication Services IT Projects Laptops Expense Reports Code42 Track-It Helpdesk Ticketing System

IT HELPDESK Self Service Portal: www.remote.crafco.com under Helpdesk link   Helpdesk Email: helpdesk@crafco.com Local Phone: 480.505.8080 800#: 855.599.2169

IT Services Hardware and Software Printers Setup/Installation Printers File & Application Security Level Access Login and Passwords for Crafco/PMSI Resources Telecommunication Desk phones Cell Phones Long Distance Codes/Out of Country access Billing & Account Management

IT SERVICES CONT. Audio/Video Setup & Coordination Cabling Physical Training Setup Connectivity Video Security Surveillance Web Domains Management Liaison between Crafco/PMSI and Ergon Business Support Center (BSC)

Telecommunication Desk Phone Cell Phones Crexendo Phones for PMSI Millbury MA, Newtown Ct, Portland ME, Portland OR Sacramento CA, Edmond OK, Lee’s Summit MO Nashville TN Cell Phones Apple iPhone Cell phone users are assigned 2GB of data for each device

LENOVO X1 THINKPAD

Your keyboard is Spill-Resistant DON’T TRY THIS AT HOME!!!

According to your manual… The computer does not start recharging the battery if the remaining power is greater than 95%. To maximize the life of the battery, do the following: Use the battery until the charge is completely depleted. Recharge the battery completely before using it. You can see whether the battery is fully charged from the battery-status icon in the Windows notification area. Always use power-saving modes, such as sleep mode, and hibernation mode.

9 hours of battery for normal usage

Other Features: Notebook/Tablet Touch/Track Pointing Stick Touch /Pen Screen Micro SD Card

EXPENSE REPORTING Electronic Currently Under Pilot Use Approval Process is automatic Once approved, it goes to Accounting automatically Paperless Receipt Submission Past reports are stored and can be retrieved online Rejection process is faster Currently Under Pilot Use

expense.crafco.com

CODE42 Your New Best Friend Cloud online backup & restore Background Service – no user interruption Self-service restore Up to the minute backup Data is encrypted before leaving your laptop

TRACK-IT Helpdesk Ticket SELF SERVICE PORTAL helpdesk.crafco.com

Questions?