Journey to Creating Harmonized Workplace Accommodations Program Thanks to TS – Chris Jones and Michele Toth for hosting us here today, and the rest of the leadership team and executives in attendance USBLN October 2014 Nikki Alphonse Director, EEO Compliance and Workplace Accommodations
Inclusion Journey: People of All Abilities Pre-2011 VOICE ERG Emergence of “Web-Accessibility” Focus and Initiatives, Site and/or Sector Centric Reasonable Accommodation Committee Solutions for Compliance with external regulations Accessibility scanning tool for 508 2012- 2014 Expansion and Need for Harmonized Accessibility and Accommodations Business Case Leadership Commitment Centralized Budget Change Management Communication Strategy WPA Project Launch in U.S. Self- Service Tool and Case Management Tracking / Reporting Systems Command Media, Policies, Procedures, Processes, Tools, Staff, Resources Websites, Infrastructures, FAQs, Communications, QRGs, Brochures, Training Suite of Modules for Different Audiences WCAG Review External Sites Initial Pilot Kickoff for Maps, Visitor Guides, Emergency Contacts, and Exits 503/VEVRAA Regulations Implementation DEI Pilot, DEI Survey 2015-Future Inclusion Journey Continues Go-Live, Communications, Launch Accommodations Continuous Measurement/Monitoring Post Go-Live Lessons Learned Improvements Determine Additional Offerings Refinement to Drop Down Menus and Systems Selections Global Instance Expansion Global Accessibility Standards Language Translation New Accessibility Scanning Tool and Procedural Review Continuation and Strategy Discussion, Tool Determination for Enterprise Use Maps, Visitors Guides, Emergency Contacts and Exits
Workplace Accommodations (WPA) Mission and Aspiration The mission of the WPA organization shall be to provide effective accommodations and accessibility programming and services in a professional and responsive manner. We aspire to create a world-class culture of inclusion which maximizes the contributions of individuals of all abilities, and raise Northrop Grumman's internal and external profile as an Employer of Choice.
Workplace Accommodations – How To Request An Accommodation Centralized Accommodations Budget Exists Phone Number: 1-855-874-9350 Email Address: accommodations@ngc.com Fax Number: 8443257163@fax2mail.com ACCOMMODATE Online Self-Service Request Tool and Case Management Tracking System – Coming Soon! Workplace Accommodations Team (WPA) Works with Key Stakeholder Partner Groups Including but not limited to Medical, EHS, IT, Facilities, HR, Legal, etc.
Workplace Accommodations Product and Service Offerings Simplified Request Process, Consistent Point of Contact Automated Workflow Process and Case Management Entry, Intake, Role Assignments, Handoff Management, Resolution, Follow-up Fulfillment and Centralized Budget Management Workplace Accommodations Tracking and Reporting of Metrics OFCCP Audits Data Support Catalogs for Requests and Fulfillment Materials in Alternate Formats Research and Solution Consultation (i.e., Product Options or Event Accommodations) Systems and Web-Sites Compliance & Accessibility Enterprise Contracts & Service Level Agreements Resources, Guides, FAQs, Toolkits, Ongoing Education, Advocacy, VOICE ERG Collaboration Automated System Management for Workflow process case management assignment, tracking, monitoring, reporting Intake and role assignments for accommodation requests, RAC meeting schedulers Identify simple vs. complex accommodation requests Fulfillment and budget handling Identify above the line vs. below the line handling options and recommendation for collaborative harmonized model for NGC implementation Identify and implement areas for leveraging purchasing power and potential cost savings for NGC enterprise contracts and service level agreements (sign language interpreter services, real time Captioning, etc.) Producing materials in alternate formats such as audio or Braille (i.e., company’s annual report, Corporate Responsibility report, employment, conference, or meeting materials) Research and solution offerings, consultation, recommendations and assistance Disability and Accommodation Management Resources, Guides, FAQs, Just-in-Time Toolkits, Policies & Procedures Management, Benchmarking, Advocacy, VOICE ERG Partnership Northrop Grumman Private / Proprietary Level 1
Inclusion Begins With Us: Employees Invited to ‘Self-Identify’ Why Diversity Self-ID is so Important Help determine inclusion strategies to improve the work experience for all employees, invest resources in key initiatives and measure progress Customers sometimes request demographic data on Northrop Grumman’s workforce as part of the bid proposal. This data can help Northrop Grumman win new contracts by having a more accurate view of our employee base Help better understand needs of different segments of the workforce to influence decision making around EAP resources, Work Life solutions, webcasts, speakers, and other program offerings Help measure recruiting success focus future recruiting initiatives As a result of new forms, categories, and definitions resurveying the entire workforce periodically assists the company in meeting our federal compliance regulatory obligations Inclusion Begins With Us… A diverse workforce and an inclusive work environment are central to innovation, competitiveness and top performance. An important step in promoting inclusion of all employees and removing potential barriers is to understand better the diversity of our employees. This helps the company better assess how to provide the most inclusive workplace for everyone. NEXT WEEK…email to all employees
Employee Self-ID Profile: Mary Ford
Employee Self-ID Profile: Roberto Morales
Employee Self-ID Profiles: Mark Newton
Results Through Culture of Inclusion Increased Engagement, Self-Identification Data, Increased Awareness, Increased Requests for Accommodations, Increased Harmonization Inclusion Begins With You, Inclusion Begins With Me, Inclusion Begins with Us: Chairman, CEO, and President Message “Inclusion Begins With Us” Campaign Power to Excel with Our Abilities Webcast and Importance of Disclosure and Northrop Grumman’s Accommodations and Accessibility Initiatives 9/25/15 Self-ID Email Message & Video To All Employees 9/30/14 Self-ID Webpage with Graphic Rotators and FAQs Workplace Accommodations Website and Accommodations FAQs Key Features: Request an Accommodation, Communication Guides, Nomenclature and Respectful Language, Training Resources, List of Rooms Available for Nursing Mother’s, Employees Returning from Leaveetc. Disability Just-In-Time Toolkit for Managers Accessibility Resources – Accessibility Toolkits, Accessible Event Guides, Assistive Technology Resource Suite, Scanning Tool and Standards, Suggested Accessibility language for SOW, RFP
Organizations, Partnerships