The CAF project under the Good Governance Operational Programme

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Presentation transcript:

The CAF project under the Good Governance Operational Programme Galina Mutafchiyska 23 March 2017

Certified EFQM assessor 5 EFQM assessments National Revenue Agency HQ 2 CAF self-assessments National Revenue Agency HQ & Institute of Public Administration CAF and EFQM trainer Project Manager, Level C, IPMA

The Context Public Administration Development Strategy 2014 – 2020 Road map for implementation: 2016-2018 48 public administration units by 2018 100 public administrations by 2020 900 civil servants are going to be trained IPA Project: 2014-2015

IPA Project Results Survey – TQM Systems in public administration CAF Resource Center 16 CAF trainers 100 trained civil servants Quality Conference E-bulletin

IPA self-assessment New strategic plan Mission and Vision Communication Strategy Stakeholder Analysis Social Responsibility Policy E-feedback

New CAF Project 2016-2018 Project goals Indicators Budget - 412 000 Euro Time framework - 27 months Results

Communication campaign CAF Trainings & implementation “Effective CAF users” Label CAF Trainings & implementation CAF RC New CAF Project: 2016-2018

CAF Project activities 48 administrations implemented CAF External Feedback training and procedure Communication Strategy Survey Good practices Conferences Newsletters 2-day trainings for administration CAF RC development training for consultants e-tool

1st wave – 16 administrations Lovech Veliko Tarnovo Sofia Pernik Burgas Pazardgik Plovdiv Blagoevgrad

2nd wave – 16 administrations Razgrad Targovishte Lovech Veliko Tarnovo Varna Shumen Sofia Troyan Chelopech Tvardica Pernik Burgas Pazardgik Plovdiv Blagoevgrad

3rd wave – 16 administrations Vidin Ruse Razgrad Miziya Ivanovo Targovishte Lovech Veliko Tarnovo Varna Shumen Provadia Sevlievo Slivnica Sofia Troyan Chelopech Tvardica Pernik Burgas Stara Zagora Pazardgik Plovdiv Blagoevgrad Harmanli Bansko Ardino

Tasks & activities 2016 2017 2018 IV I II III 1. 2-day trainings trainings 2. CAF RC development 3-day trainings for consultants 2-day trainings for consultants e-tool 3. Implementation 1st wave 1st wave 2nd wave 3rd wave 4. External feedback training national procedure procedure external feedback on First wave external feedback 5. Communication strategy good practices survey conferences 1st conf. 2nd conf. 3rd conf. e-news letters NL

Project challenges Sustainability Consultants Leadership commitment TQM Competency

QUESTIONS ? Galina Mutafchiyska g.mutafchiyska@ipa.government.bg