Scheduling Work, Balancing Workload and Measuring Productivity Team 3: Aubrey Garcia, Brandon Gutierrez, Lionel Ishikawa, Lan Nguyen, Lairyn Stimmel

Objectives Discuss the importance of scheduling work, balancing workload and measuring productivity Learn how to develop an efficient schedule for the pharmacy to minimize workload stress Discuss how to balance workload to achieve the highest efficient production time interval Discuss ways to measure productivity of both individuals and teams

1 "The Flexibility Movement." The Flex Movement. N.p., n.d. Web. 10 Oct. 2015.

Importance2 Biggest indicator of work-life conflict: hours spent at work Competing responsibilities - spouse, children, elderly parents, volunteering Work-life conflict affects more than just self Mental and physical health effects 1 in 4 employees report that their long hours interfere with their responsibilities at home "A Report on the Importance of Work-Life Balance." A Report on the Importance of Work-Life Balance. N.p., n.d. Web. 10 Oct. 2015.

Implications Younger generation demanding change Older generation need accommodation Ultimately: Increased cost Lowered performance Productivity loss Absent employees Punctuality Lack of commitment "A Report on the Importance of Work-Life Balance." A Report on the Importance of Work-Life Balance. N.p., n.d. Web. 10 Oct. 2015.

Scheduling Work Pharmacist : pharmacy technicians ratio is 1:4 Based on time demanded interval : during peak hours, weekday or weekend. ex: lunch time, after work hours has more demand than early morning or late at night Dividing work to stations or sections based on demanded and skill ex: “Fast on the back and slow up front.” Vacation needs to be scheduled 3 months in advance Rotate weekend shift to every other week

Simple schedule template Fill in 1- Name of employee 2- Date 3- Shift

Schedule with labor cost Fill in 1- Name of employee 2- Date 3- Shift 4- Total hours 5- Total Cost

Balancing Workload3, 4 There are many duties for pharmacy technicians. Drop off/pick up, patient care, filling, drive-through, making/answering phone calls, re-stocking, etc. Finite manpower; must be placed efficiently to where needed Assign specific job to technicians; hold them accountable for their duties Set up a workflow Ex.- tech #1 greets the patient and receives Rx→ tech #2 fills Rx → tech #3 rings the patient up Focus on assigned tasks, but know when to step in "Pharmacy Technician Job Description." Allied Health Sciences. N.p., n.d. Web. 10 Oct. 2015. "Retail Pharmacy Workflow Basics." The Honest Apothecary. N.p., n.d. Web. 10 Oct. 2015.

Measuring Productivity Define metrics that will be used ex. scripts filled per hour, adherence calls per hour etc. Set a baseline/goals must have an initial point of measurement for reference Track productivity using spreadsheets or reports Measure individual work and teamwork Some employees are more productive in teams

Conclusion Flexibility at work can lead to positive changes: Recruitment Stability Retention Commitment Satisfaction Punctuality Productivity "A Report on the Importance of Work-Life Balance." A Report on the Importance of Work-Life Balance. N.p., n.d. Web. 10 Oct. 2015.

References "The Flexibility Movement." The Flex Movement. N.p., n.d. Web. 10 Oct. 2015. "A Report on the Importance of Work-Life Balance." A Report on the Importance of Work-Life Balance. N.p., n.d. Web. 10 Oct. 2015. "Pharmacy Technician Job Description." Allied Health Sciences. N.p., n.d. Web. 10 Oct. 2015. "Retail Pharmacy Workflow Basics." The Honest Apothecary. N.p., n.d. Web. 10 Oct. 2015.