Are we who we say we are? The difference made by Pastoral Care Liz McEncroe, Nurse Unit Manager Oncology Services St John of God Hospital Ballarat

Does Pastoral Care make a difference ? If so, how? What gets in the way of Pastoral Care making a difference? How does pastoral care integrate best with the clinical team?

Does Pastoral Care make a difference ? YES

How ? PASTORAL CARE: Contributes to holistic, patient centred care Enhances the patient experience Is true to mission Support the entire team Contributes to quality improvement Improves job satisfaction

What gets in the way? Lack of understanding of the role Lack of resources: human & financial Business pressures: patient turnover, beds

How does pastoral care best integrate within the clinical team?

Multidisciplinary team meetings Visual presence/ profile Feedback to team- compliments & complaints Induction & orientation of new caregivers

Are we who we say we are?