Unit 4 Good to hear from you again! Business English Unit 4 Good to hear from you again!

Conversation Question A barrier is like a wall or an obstacle that gets in the way. So what does communication barrier mean? What are some examples of communication barriers? Conversation Question

Cross-cultural Communication Conversation 1 – picture B Problem – the receiver speaks only Japanese Solution – the caller should email or fax before making their call to set up a time to call and give the reason for their call. Conversation 2 – picture C Problem – the caller uses a metaphor Solution – avoid difficult idioms or metaphors in speaking. Cross-cultural Communication

Cross-cultural Communication Conversation 3 – picture A Problem – there is no active listening by the receiver Solution – the receiver needs to show interest and understanding by using words like yes, okay, right, uh huh, I see, etc. Cross-cultural Communication

Reading – pg. 35 Paragraph 1: Paragraph 2: Paragraph 3: What is the first barrier to communication? Give examples from the text of how people from different cultures use their voice. What do you think an idiomatic expression is? Why are idiomatic expressions difficult to understand? What are some examples of this communication barrier for Korean speakers? Have you noticed any differences in how Koreans speak compared to other cultures? Why did the author use the example of the German woman and the bread? What was the problem in their communication? Reading – pg. 35

Barriers to Oral Communication You can only control yourself in a cross-cultural conversation. Try to eliminate noise Look for feedback Rephrase your sentence when necessary Don’t talk down to the other person Use objective, accurate language Let other people finish what they have to say Barriers to Oral Communication

Emails