Commonwealth Coordinated Care Plus A Managed Long Term Services and Supports Program

Agenda Background and Key Facts Populations Services Regional Launch CCC Plus Enrollment

Overview of Commonwealth Coordinated Care Plus (CCC Plus) Primary goal is to improve health outcomes New statewide Medicaid managed care program beginning Aug 2017 for over 216,000 individuals Participation is required for qualifying populations Integrated delivery model that includes medical services, behavioral health services and long term services and supports (LTSS) Care coordination and person centered care with an interdisciplinary team approach .

Virginians covered by Medicaid/CHIP 1 Million + 1 in 8 Virginians rely on Medicaid 1 in 3 Births covered in Virginia 2 in 3 Nursing facility residents are supported by Medicaid Medicaid is primary payer for Behavioral Health services 50% of Medicaid beneficiaries are children 62% of Long Term Services & Supports spending is in the community

Medicaid Expenditures Enrollment vs. Expenditures Older adults and individuals with disabilities 23% of the Medicaid population = 66% of expenditures

Virginia Legislative Mandates General Assembly directed DMAS to transition individuals from the Fee-For-Service delivery model into the Managed Care Model to achieve high quality care and budget predictability. 2017 2011

6 Health Plans Contracted Statewide Aetna Better Health of Virginia Anthem HealthKeepers Plus Magellan Complete Care of Virginia Optima Health United Healthcare Virginia Premier Health Plan A list of CCC Plus regions by locality is available at: http://www.dmas.virginia.gov/Content_pgs/mltss-proinfo.aspx

CCC Plus Enrollment by Region & Launch Date Regions Regional Launch All Populations Aug 1, 2017 Tidewater 20,846 46,811 September 1, 2017 Central 23,368 52,698 October 1, 2017 Charlottesville/Western 17,266 30,114 November 1, 2017 Roanoke/Alleghany 11,169 26,014 Southwest 12,769 21,767 December 1, 2017 Northern/Winchester 26,450 39,447 January 2018 CCC Demonstration (Transition plan determined with CMS) 28,205   Persons who are Aged, Blind, Disabled (ABD) (Transitioning from Medallion 3.0) 76,778 Total All Regions 216,851 Source: VAMMIS Data; totals are based on CCC Plus target population data as of May 31, 2017

CCC Plus Program Regional Launch Aug 1, 2017 – Jan 1, 2018 Assignment Begins Tidewater Assign 6/18/17 Central Assign 7/18/17 Charlottesville Assign 8/18/17 Roanoke, Alleghany & Southwest Assign 9/18/17 Northern & Winchester Assign 10/18/17 CCC & M3.0 ABD Assign 11/18/17 Dec July Aug Sept Oct June Nov Go Live Roanoke Alleghany & Southwest Effective 11/1/17 Tidewater Effective 8/1/17 Central Effective 9/1/17 Charlottesville Effective 10/1/17 Northern & Winchester Effective 12/1/17 Assignment happens on the 18th of each month; CCC Plus enrollment is effective first of the next month following assignment; around 45 days after initial assignment CCC and ABD effective 1/1/18

CCC Plus Advantages Improves quality of care for the individual Offers a network of high quality providers More flexible – may include additional benefits Care coordinators help individuals navigate the health care system MCOs provide comprehensive health coverage Local providers, MCOs and health care agencies collaborate

CCC Plus Person Centered Delivery Model Integrates Physical, Behavioral, ARTS, & LTSS Intensive Care Coordination/ Integration with Medicare Timely Access & Enhanced Community Capacity Improved Quality Management Rewards High Quality Care with Value Based Payments Improved Efficiency and Fiscal Stability Fully Integrated & Person Centered Model

CCC Plus Populations 65 and older Adults and children living with disabilities Individuals living in Nursing Facilities (NFs) Individuals in the CCC Plus Waiver (formerly the Tech Assisted Waiver and EDCD Waiver) Individuals in the 3 waivers serving the DD populations for their acute and primary services *CCC and Medallion 3 ABD populations transition to CCC Plus

Excluded Populations Limited Coverage Groups Governor’s Access Plan (GAP) Family Planning Qualified Medicare Beneficiaries only Special Low-Income Medicare Beneficiaries Qualified Disabled Working Individuals Other Programs Members of Medicaid Medallion and FAMIS managed care PACE (Program of All –Inclusive Care for the Elderly) Money Follows the Person (MFP) Alzheimer’s Assisted Living Waiver (AAL) Health Insurance Premium Payment (HIPP)

Excluded Populations Specialized Settings Special Conditions Intermediate Care Facilities for Individuals with Intellectual Disability Veterans Nursing Facilities VA Home Psychiatric Residential Treatment Facilities State facilities: Piedmont, Catawba and Hancock CCC Plus Local Government-Owned Nursing Facilities Bedford County Nursing Home Birmingham Green Dogwood Village of Orange County Health and Rehabilitation Lake Taylor Transitional Care Hospital Lucy Corr Nursing Home Special Conditions Hospice – if a hospice provider has submitted paperwork to indicate hospice election prior to enrollment, the member will be excluded. CCC Plus enrolled individuals who elect hospice will remain CCC Plus enrolled

Carved Out Services Services for CCC Plus enrolled individuals that are paid for through fee-for-service. Dental Services (Smiles for Children) School Health Services Preadmission Screening Therapeutic Group Home (formerly Level A and B Group Home) Treatment Foster Care Developmental Disabilities (DD) Waivers – Carve out includes waiver services, related transportation, case management and support coordination. Also includes waiver-like EPSDT services for DD Waiver enrolled individuals. (DD Waiver services covered through EPSDT includes: Private duty nursing, Personal care, and Assistive Technology.) Non-waiver services are covered under CCC Plus program.

Carved Out Services Community Mental Health Rehabilitation Services will be carved out until Jan 1, 2018. These services will be covered by Magellan, the behavioral health services contractor for DMAS. Services include: Mental Health Case Management Therapeutic Day Treatment (TDT) for Children Day Treatment/ Partial Hospitalization for Adults Crisis Intervention and Stabilization Intensive Community Treatment Mental Health Skill-building Services (MHSS) Intensive In-Home Psychosocial Rehab Behavioral Therapy Mental Health Peer Supports

Type of Transportation CCC Plus Reservations  Phone Number  Type of Transportation Aetna Better Health of Virginia (800) 734-0430 Option 1 All ages and all levels of service Anthem HealthKeepers (855) 325-7581 Magellan Complete Care of Virginia (877)790-9472  Optima Health (855) 325-7558 United Healthcare Regions 2,4,5 (855) 855-9080 United Healthcare Regions 1,3,6 (888) 258-0521 Virginia Premier (877) 719-7358 Additional information, including phone numbers for ride assistance, is available at: http://www.dmas.virginia.gov/Content_atchs/mc/CCCPlus%20and%20FFS%20Transportation%20Contact%20List%2007-12-17%20FINAL.docx

Coordination with Medicare and Medicaid Medicare covers: Hospital care Physician & ancillary services Skilled nursing facility (SNF) care Home health care Hospice care Prescription drugs Durable medical equipment Medicaid covers: Medicare Cost Sharing Hospital and SNF (when Medicare benefits are exhausted) Nursing facility(custodial) HCBS waiver services Community behavioral health and substance use disorder services Medicare non-covered services, like OTC drugs, some DME and supplies, etc. CCC Plus covers: Medicaid services Medicare coinsurance and deductibles Coordination with the members Medicare health plan Dual Special Needs Plan (DSNP) contracts facilitate care coordination across the full delivery system Option to choose the same health plan for Medicare and Medicaid

Medicaid and Medicare Plans CCC Plus Health Plan Dual Special Needs Plan Covers Part A, B and prescription drug coverage under D Or Traditional Medicare or any Medicare Advantage plan

What is a Dual Eligible Special Needs Plan? Dual Eligible Special Needs Plan (D-SNPs) is a type of Medicare Advantage Plan. D-SNPs limit membership to people who qualify for both Medicare and Medicaid (Duals). D-SNPs cover Medicare Part A, B and prescription drug coverage under Part D. Individuals can, but are not required to, enroll in the same health plan for your Medicare and Medicaid benefits.

Who is Offering a D-SNP? Most CCC Plus health plans will operate a D-SNP by January 1, 2018. ALL CCC Plus health plans will operate a D-SNP by January 1, 2019. 2017 D-SNP Health Plans Anthem HealthKeepers Plus Humana Health Plan LifeWorks Advantage Molina Healthcare of Virginia Virginia Premier Health Plan 2018 D-SNP Health Plans Aetna Better Health of Virginia Anthem HealthKeepers Plus Optima Health Plan UnitedHealthcare Virginia Premier Health Plan

Medicare and Medicaid Crossover Claims If a patient has Medicare and Medicaid, their existing Medicare benefit coverage and providers do not have to change. Patients can continue their current Medicare plan and see their current Medicare providers. Coordination of benefits: CCC Plus Medicaid Health Plans will pay up to the Medicaid allowable for the entire service for crossover claims for patients with both Medicare and Medicaid, even if the provider is out of network with the patient’s assigned CCC Plus Medicaid Health Plan. A provider cannot balance bill a member for the crossover claim. CCC Plus Medicaid Health Plans are required to enter into a Coordination of Benefits Agreement (COBA) with Medicare to automatically pay crossover claims. Providers will be notified when the COBA agreement is live and crossover claims will automatically be sent to the health plan. Until COBA is live, providers will need to submit Explanation of Benefits (EOBs) to each health plan for crossover claim payment.

Commonwealth Coordinated Care Plus Combines EDCD and Tech Waiver Populations Includes Comprehensive Service Array Effective 7/1/2017 Commonwealth Coordinated Care Plus Waiver Elderly or Disabled with Consumer Direction Waiver Technology Assisted Waiver

CCC Plus Waiver Services Adult Day Health Care Personal Assistance Services Private Duty Nursing Respite care Services Facilitation Assistive Technology Environmental Modifications Personal Emergency Response System and Medication and Monitoring Transition Services

CCC Plus Enrollee Benefits Person centered, individualized support plan Same standard Medicaid services provided Choice between health plans Care coordinator for each individual Team of health care professionals working together Assistance connecting to housing, food and community resources Possible additional benefits offered by health plans

Care Coordinator Tasks Point of contact for member and health providers Conducts Health Risk Assessment Ensure Individualized Care Plan is developed and updated Facilitates Interdisciplinary Care Team meetings Monitors services Assists with transitions. For members with disabilities, provides effective communication with health care providers and participates in assistance with decision making with respect to treatment options

Member Materials Provided by Health Plans Care Coordinator Contact Information CCC Plus Members are assigned a Care Coordinator to personally assist members and their treating providers For assistance identifying a member’s Care Coordinator, please contact the assigned health plan directly at: Magellan UnitedHealthCare Anthem Aetna VA Premier Optima 800-424-4524 877-843-4366 1-855-323-4687 Press #4 1-855-652-8249 press #1 and ask for CC. 1-877-719-7358 select option for Care Management 757-552-8398 OR Toll Free 866-546-7924

Care Coordinators Can Help Serves as point of contact to ensure members get services and care they need Available to answer questions about programs for enhanced care planning options and risk management Helps to resolve barriers to care such as possible network and transportation issues Ensures appropriate authorizations are in place and that changes occur promptly Leads the Interdisciplinary Care Team for individualized care planning and transition of care needs Advocates for members and providers helping members

Enrollee Protections During the continuity of care period of up to 90 days, MCOs have to pay existing providers MCO must go out of network to provide a service that they don’t have in network Individuals in Nursing Facility (NF) at the time of enrollment will not be moved even if the NF does not choose to participate. NF will be paid as an out of network provider.

Client Appeals Process 2 Levels CCC Plus Health Plan Appeal any adverse benefit determination or medical decision, including denial or partial approval of service authorizations or claims DMAS State Fair Hearing After exhausting the health plan’s appeal process member can appeal through the State fair hearing process 1 2

Initial Enrollment Package Letter Brochure Comparison Chart Town Hall Invitation

CCC Plus Enrollment Website: cccplusva.com CCC Plus Helpline 1-844-374-9159 CCC Plus Enrollment Website: cccplusva.com Member Calls: Tuesdays 12 -12:30pm Dial 1-800-832-0736; press *1095279#

CCC Plus Health Plan Added Benefits Comparison

Member Materials Provided by Health Plans Welcome letter ID card PCP assignment (for non-duals) Care Coordinator Contact Information Available online or by request: Member Handbook Provider Directory Prescription Drug Formulary

Changing Health Plans 90 days from effective date in CCC Plus Open enrollment in 2018 -Oct/Nov/Dec “Good Cause” at any time (e.g. for continuity of care or due to poor quality care, End Stage Renal Disease ) Exemptions PACE

Thank You! Additional CCC Plus information is available at: For More Information . . . Additional CCC Plus information is available at: http://www.dmas.virginia.gov/Content_pgs/mltss- home.aspx Provider Webinar registration is under the CCC Plus Meetings webpage Send CCC Plus questions, comments, and suggestions to: CCCPlus@dmas.virginia.gov