Client Loyalty 2.0 90 Day Action-Sales Oriented Customer Loyalty=Sales Presented By Constance Woodson woodsonconstance@rocketmail.com

Cultivating Social Landscape Studies show Customer Satisfaction is the Key to Business School of Thought: Avoidance of what people are saying about the brand can lead to dissatisfied customers Trusting Social Media Landscapes to deliver brand messaging; forgoing what customer needs are Sharing information is critical and key to customer satisfaction Reflective assessment and creative problem solving--- every customer is unique!

Culture Climate Hot or Cold? Work culture resistant to change? Implement inspirational tools such as TED talks, internal/external Speakers; inviting change and innovation in the work place. Can’t see thought leadership blogs as a way to increase sales? Customers can learn about your company’s values and think you care

Takes more than people skills You also need: Giving Identifying, problem-solving and setting damage controls in place Consistent logistics during busy work and peak times Monitoring conversations by skilled social listening skills, adding quality control systems between customer and brand Researching Business Case Studies (see Case Summary page) Creative approaches to client assessments

Quality Customer Service Reads Volumes Don’t be a Poser! Path to Authentic Customer Experience: Leaving the script when necessary Articulating company vision Continuously learning from customer feedback Re-applying insight to win customer over Love serving and making customer happy Steering negative feedback, not handling it

Case Summary Bibliography After assessing quality control systems, it’s critical every business today employ humanities as well. Business intelligence concerning CRM Software to Total Quality Management (TOM) are key to measuring client success. However, Client satisfaction is key to sales. By way of experience, the bigger picture of Customer Satisfaction counts on enabling employees to access information about customer needs. In order to offer customer success, opting technologies alone to solicit customer feedback offers instant responses. Whereas, human connection offers loyalty. Can technologies rally customer loyalty? Read McDonald’s Corporation latest roll out campaign I discovered in research. Integrating technology with customer satisfaction can produce sales profits Bibliography McDonald's Corporation Rolling out to Customers, Chicago Business Journal , 2013 October 1