Building block of accountability: Transparency Information must be timely and accessible We need to consider what information we are providing, when it should be available and how it should be available Provide example

Building block of accountability: Participation Participation is a broad term with various models It leads to improved understanding of beneficiary needs and interests Provide example

Building block of accountability: Monitoring and evaluation Monitoring, evaluation and learning are vital components of accountability We need to ask what is working or has worked, and what isn’t working or hasn’t worked and why to make ongoing improvements Beneficiaries’ views are the most important Provide example

Building block of accountability: Complaint and response The commitment to transparency, participation and monitoring should minimize complaints – but it is still important to have place for response A beneficiary may wish to query a decision, action or policy. We have a responsibility to respond. Provide example