Long standing poor behaviours Treated Fairly & Consistently Long standing poor behaviours NHS Health scotland Jim Carruth, Head of People and Performance jim.carruth@nhs.net Review of how the organisation responded to long standing “poor behaviour” within one part of the organisation. The Board then used the learning from the outcome report to engage in a wider exploration of the generic issues this raised. This resulted in a number of recommendations relating to behaviour, leadership and policy. Processes have been agreed and are now being taken forward.

Reflective practice Using reflective practice enabled HS to review the application of process and policy and review this from an objective point of view. The purpose of this review provided valuable organisational learning in what was shaped into 3 board themes 1) organisational culture and unacceptable behaviour; 2) investigation process and workforce policy and practice; 3) supporting staff By undertaking this reflective practice it enabled changes to be made that have made systems, processes and relationships more robust. It has enabled an early warning system to have been developed in Partnership with HR and SS which is aimed at early intervention.