“ ” “ ” “ ” Ward 31 Your experiences matter Friends and Family Test 33 News on Ward 31: The whole ward and three individual members of staff have been nominated for the star award by a patient. We have had over £5,000 donated over recent months. We are purchasing a new ECG machine and a microwave for the relatives room. We have already bought 7 new recliner chairs for the relatives room and the side rooms. The new chairs fit more easily through the doorways and are therefore easier to place for the appropriate use of the patients. Your experiences matter Friends and Family Test We provide patients with the opportunity to complete a feedback card which asks: “How likely are you to recommend Ward 31 to friends and family, if they needed similar care or treatment?” Here are the results for Ward 31 for June 2015: 8% likely 33 = 56% 100% response rate responses would recommend 92% extremely likely Some comments from our patients: Core Values “ Nice surroundings. Obliging staff. Impressed by cleanliness. It’s great to hear this – thanks for telling us We take our Trust’s Core Values very seriously. One value is “listening in order to improve” and we hope that by listening to your comments about our service, we can keep making things better for the future patients, visitors and staff. If you have a query, comment or concern, speak to the Nurse in Charge in the first instance. You may also wish to contact PALS (01904 726262) our Patient Advice & Liaison Service. You will be treated with respect and should never worry about repercussions of raising concerns – we value your feedback. ” “ Everyone very reassuring, nothing too much trouble. Thank you for your kind words – it’s lovely to hear this. ” “ We’ll make sure the catering team sees this- thank you. As a vegetarian I was pleasantly surprised at the choice and quality of tasty food. ”