III. EFFECTIVE COMMUNICATION C. COMPARISON BETWEEN ASSERTIVE, PASSIVE, AGGRESSIVE TYPE OF COMMUNICATION

How does the Assertive Nurse do the following? deal with issues? look at conflict? approach others? feel about self? Achieve desired goal?

CHARACTERISTICS OF ASSERTIVE NURSE RESPONSE TO ISSUES: Remains open to issues HANDLING CONFLICT: Discusses both sides of conflict HOW APPROACHES OTHERS: Is not a bully Compromises Does not withdraw from the situation HOW FEELS ABOUT SELF: Feels good about self Is self-enhancing Respects self and others HOW PERCEIVES ACHIEVEMENT OF GOAL: May achieve desired goal

How does the Passive Nurse do the following deal with situations in which a decision needs to be made? Appear behaviorally? Handle conflict? Handle own feelings? Handle conflict when talking to others? Perceive self

CHARACTERISTICS OF PASSIVE NURSE HOW DOES THE PASSIVE NURSE DEAL WITH A SITUATION IN WHICH A DECISION NEEDS TO BE MADE: Hedges when attempting to say “no”, letting the other person make the decision, later resenting the decision made APPEAR BEHAVIORALLY: Nervous, anxious, extremely apologetic, feeling helpless and powerless, lacks spontaneity HANDLE CONFLICT: Avoids conflict at all costs; Uses avoidance or withdrawal behavior, talks about others, looks at floor HANDLE OWN FEELINGS: Rarely expresses own feelings PERCEIVES SELF: Feels sorry forself, looks for reassurance in others

How does the aggressive nurse handle the following interact with others? make others feel? perceive self What is aggressive nurse’s purpose in behaving aggressively?

AGGRESSIVE NURSE CHARACTERISTICS HOW DOES NURSE INTERACT WITH OTHERS?: Domineering Humiliating, Embarrasses others Uses loud voice Chooses for other

AGGRESSIVE NURSE CHARACTERISTICS HOW DOES THE AGGRESSIVE NURSE MAKE OTHER’S FEEL? Is insensitive to others Convinced of own rightness Must have own way Obtains what she/he wants at the expense of others

AGGRESSIVE NURSE CHARACTERISTICS HOW DOES NURSE PERCEIVE SELF: Has strong feelings of insecurity How does this individual: interact with others? make others feel? appear behaviorly Perceive self

AGGRESSIVE NURSE CHARACTERISTICS What is aggressive nurse’s purpose in behaving aggressively? Done with the intention of winning Done to exert power in interpersonal situations Done to promote ones own excellence