Assertiveness and handling difficult students

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Presentation transcript:

Assertiveness and handling difficult students

Treat people as if they were what they ought to be, and you help them become what they are capable of becoming.

Rita Pierson: TED Talks https://youtu.be/SFnMTHhKdkw

Recognize what makes effective communication Today we will Recognize what makes effective communication Know the difference between assertive, aggressive and passive behaviors. Deal more confidently and effectively with difficult situations at work.

What makes effective communication? Body Language is important Active Listening Pay Attention Show That You're Listening, Provide Feedback, Defer Judgment Respond Appropriately

Remain Calm We feed off others actions and reactions Verbal and Nonverbal -Communication 35% -Verbal communication 65% nonverbal communication, Facial Expressions, Tone, Movement, Appearance, Eye contact, Gestures, and posture

Assertive, Aggressive and Passive Behaviors Assertive Behavior - expressing your feelings, needs, ideas, and rights in ways that don’t violate the rights of others. Assertive behavior is usually honest, direct, expressive, spontaneous, and self-enhancing. Passive behavior is often dishonest and involves letting other people violate your personal right to be treated with respect and dignity.

Assessment: As a large group, tutors will discuss the underlying issues that could potentially interfere with a successful tutoring session and develop a list of resources and strategies to stop the difficult situation before it becomes a major problem.

How can we deal more confidently and effectively with difficult situations A student is constantly texting and on social media during your tutoring session

James comes to tutoring once a week and requests Jessica James comes to tutoring once a week and requests Jessica. He reminds her often how nice she is and how much better at Math she is than he. Jessica finds herself doing most of his homework, and is uncomfortable but she does not know how to confront the situation. What should Jessica do?

What if? . “This instructor is really crazy. She won't even listen to reason. I think she's out to get me.” . “I've already done my homework. I just need you to check it for me.”