Adoption Measurement Plan MGX FY16 9/10/2018 1:16 AM Adoption Measurement Plan Adatum Corporation © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Measurement Plan 9/10/2018 1:16 AM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Business Outcome Scorecard MGX FY16 9/10/2018 1:16 AM Business Outcome Scorecard Goal Measurement Business Value Type of Value Business Owner KPI Measure Data Source (leverage the Adoption Content Pack for O365) KPI Formula KPI Baseline KPI Target Increase Sales 25% Reduced Expenses by 15% © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Business Outcome Scorecard MGX FY16 9/10/2018 1:16 AM Business Outcome Scorecard Goal Measurement Business Value Type of Value Business Owner KPI Measure Data Source (leverage the Adoption Content Pack for O365) KPI Formula KPI Baseline KPI Target Enabling additional customer engagement through online meetings. Increase sales Alexandre Levesque Number of meetings setup and conducted Skype for Business Number of meetings online / Number of meetings 5% 55% Increase customer engagement and employee satisfaction (reduced travel time) Reduce costs Skype for Business and an Employee Poll or survey Average stated employee satisfaction 35% 70% Increase access to information and the ability to share best practices and learn from each other Increase sales / Reduce costs Pedro Correa Reduce % time, cost to create customer ready content Yammer and SharePoint Data Number of engaged members / Total number of members. IP Count 45% 80% A safe and open collaboration approach for easy sharing of messages and news between employees Maison Saucer Percentage of groups that are active Yammer Data Number of engaged members / Total number of members Number of new posts Number of new executive posts 0% 65% Provide a consistent, modern Schedule and Task management application for Managers, Shift leaders and employees Reduce Costs Maureen Bousquet Schedules in tool Staffhub Data Number of people whose shifts in the tool/Total number of people on shift patterns 25% 90% Improve timeliness and effectiveness of meetings enabling faster decision making Number of meetings Teams Data and an Employee Poll or Survey % of employees engaged. Average effectiveness stated by employees 10% 85% Increase Sales 25% Reduced Expenses by 15% © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Adoption Measurement Plan – Definitions MGX FY16 9/10/2018 1:16 AM Adoption Measurement Plan – Definitions A high-level summary for the measure (e.g. # of employees that are members of Yammer) KPI Measure / Name The cadence that reporting runs on for this metric KPI Reporting Frequency The details of the calculation ensuring it’s connected to the data sources and instruments below. KPI Formula Details on exactly where the data is coming from. How many people? Which groups? Which systems? Data Sources How is the data being pulled from the data sources? For example, is this a dynamic pull at 7AM the first Monday of the quarter, or is this an extract from a static file that is always 2 weeks old? If this is people, for example, are we surveying them using a specific instrument delivered in a specific way? What post-processing or transformation needs to be done on the data? Does any analysis need to be performed to finalize the KPI formula above? Data Gathering, Transformation, & Analysis Process Do we need to create any instruments (surveys, feedback forms) or create guides on data manipulation/transformation to get the data out that we want? Data Gathering Instruments State which person, or group of people, are assigned each part of the data gathering, transformation, and analysis process. Data Gathering Owner © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

1. Enabling additional customer engagement through online meetings. MGX FY16 9/10/2018 1:16 AM 1. Enabling additional customer engagement through online meetings. Number of meetings setup and conducted KPI Measure / Name Monthly KPI Reporting Frequency Number of Online Meetings / Total Number of Meetings KPI Formula Office 365 Service Data Sources Examine the Communication report within the Adoption Content Pack and determine the total number of meetings conducted in Teams/Skype for Business Data Gathering, Transformation, & Analysis Process Power BI adoption content pack for Office 365 Data Gathering Instruments Philippe Chauvin to identify named resource within IT to produce and share the report Data Gathering Owner © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2. Increase customer engagement and employee satisfaction MGX FY16 9/10/2018 1:16 AM 2. Increase customer engagement and employee satisfaction Number of meetings setup and conducted KPI Measure / Name Monthly KPI Reporting Frequency Number of Online Meetings / Total Number of Meetings KPI Formula Office 365 Service Data Sources Examine the Communication report within the Adoption Content Pack and determine the total number of meetings conducted in Teams/Skype for Business Data Gathering, Transformation, & Analysis Process Power BI adoption content pack for Office 365 Data Gathering Instruments Philippe Chauvin to identify named resource within IT to produce and share the report Data Gathering Owner © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

3. Increase customer engagement and employee satisfaction MGX FY16 9/10/2018 1:16 AM 3. Increase customer engagement and employee satisfaction Average stated employee satisfaction KPI Measure / Name Quarterly KPI Reporting Frequency Average stated employee satisfaction – poll results KPI Formula Survey results (confirm if moving to Office Forms to capture data) Data Sources Issue a quarterly employee pulse survey to understand how satisfied employees are with the enablement of online meetings. Questions to cover overall perception, frequency of use, experience (their own and participant feedback) – see listening channel Data Gathering, Transformation, & Analysis Process Survey Data Gathering Instruments Philippe Chauvin (tech solution) and Maison Saucier (content) to collaborate on completing the Employee survey Data Gathering Owner © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4. Increase access to information MGX FY16 9/10/2018 1:16 AM 4. Increase access to information Reduce % time, cost to create customer ready content KPI Measure / Name Monthly KPI Reporting Frequency Number of engaged members / Total number of employees KPI Formula Office 365 Service - Yammer Data Sources Examine the Communication report within the Adoption Content Pack and determine the total number of engaged employees – to be combined with the Collaboration report (see metric #5) Data Gathering, Transformation, & Analysis Process Power BI adoption content pack for Office 365 Data Gathering Instruments Philippe Chauvin to identify named resource within IT to produce and share the report Data Gathering Owner © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5. Increase access to information MGX FY16 9/10/2018 1:16 AM 5. Increase access to information Reduce % time, cost to create customer ready content KPI Measure / Name Monthly KPI Reporting Frequency IP Count KPI Formula Office 365 Service - SharePoint Data Sources Examine the Collaboration report within the Adoption Content Pack and determine the total number documents uploaded to the IP site – to be combined with the Communication report (see metric #4) Data Gathering, Transformation, & Analysis Process Power BI adoption content pack for Office 365 Data Gathering Instruments Philippe Chauvin to identify named resource within IT to produce and share the report Data Gathering Owner © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

MGX FY16 9/10/2018 1:16 AM 6. A safe and open collaboration approach for easy sharing of messages and news between employees Percentage of groups that are active KPI Measure / Name Monthly KPI Reporting Frequency Number of engaged members / Total number of members Number of new posts Number of new executive posts KPI Formula Office 365 Service Data Sources Examine the Communication report within the Adoption Content Pack and determine of posts made in each of the categories Data Gathering, Transformation, & Analysis Process Power BI adoption content pack for Office 365 Data Gathering Instruments Philippe Chauvin to identify named resource within IT to produce and share the report Data Gathering Owner © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

MGX FY16 9/10/2018 1:16 AM 7. Provide a consistent , modern Schedule and Task management application for Managers, Shift leaders and employees Schedules in tool KPI Measure / Name Monthly KPI Reporting Frequency Number of people whose shifts in the tool/Total number of people on shift patterns KPI Formula Office 365 Service Data Sources Examine the Adoption report within the Adoption Content Pack and determine the total number of employees actively adopting the use StaffHub to manage and maintain their schedule and tasks Examine the Access from anywhere report to understand what devices are being leveraged Data Gathering, Transformation, & Analysis Process Power BI adoption content pack for Office 365 Data Gathering Instruments Philippe Chauvin to identify named resource within IT to produce and share the report Data Gathering Owner © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

MGX FY16 9/10/2018 1:16 AM 8. Improve timeliness and effectiveness of meetings enabling faster decision making Number of meetings setup and conducted KPI Measure / Name Monthly KPI Reporting Frequency Number of Online Meetings / Total Number of Meetings KPI Formula Office 365 Service Data Sources Examine the Communication report within the Adoption Content Pack and determine the total number of meetings conducted in Teams/Skype for Business. Compliment this with the Employee satisfaction survey (listening channels). Data Gathering, Transformation, & Analysis Process Power BI adoption content pack for Office 365 Data Gathering Instruments Philippe Chauvin to identify named resource within IT to produce and share the report Data Gathering Owner © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Ongoing Collection of Feedback (included in Reinforcement Plan) 9/10/2018 1:16 AM Ongoing Collection of Feedback (included in Reinforcement Plan) © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Employee Feedback Listening Channels MGX FY16 9/10/2018 1:16 AM Employee Feedback Listening Channels The following channels will be monitored for feedback: Listening Channel / Method How often is feedback being summarized? Who is monitoring and summarizing feedback from this channel? Where is the summary to be uploaded, and using what template/format? Yammer – Sentiment analysis Monthly Philippe Chauvin to identify named resource within IT to produce and share the report Upload findings to CM Teams site – see Channel for reporting Survey/Poll Quarterly Maison Saucier Meet the COO Meetings Quarterly/Monthly Punyaa Supitayaporn Publish findings in Summary on Yammer Meet the COO Group © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

MGX FY16 9/10/2018 1:16 AM © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.