The Heart of Coaching TM Using Transformational Coaching to Build a High-Performance Coaching Culture 2008

Premise of “The Heart of Coaching” “As coaching becomes a predominant cultural practice…it will create a performance-focused, feedback-rich organization that is capable of creating and sustaining a competitive advantage over its competitors.” Thomas G. Crane

A Compelling Vision for a High-Performance Coaching Culture In COACHING CULTURES, all members of the culture courageously engage in candid, respectful coaching conversations with one another, unrestricted by reporting relationships, about how they can improve their working relationships and individual and collective work performance. All have learned to value and effectively use feedback as a powerful learning tool to produce higher levels of personal accountability, professional development, high-trust working relationships, continually-improving job performance and ever-increasing customer satisfaction.

Coachee is Accountable Mutual Accountability Working Relationships Executive Coaching vs. Collegial Coaching Hired or Assigned Client Fixed Term 3rd Party Assessments Coachee is Accountable Development Focus Factor of Employment Co-worker Ongoing Personal Feedback Mutual Accountability Working Relationships and Performance Executive Coaching Collegial Coaching Common Roots: positive intent, trust, integrity, communication skills, service, accountability, etc.

Coached vs. Coaching Cultures Colleagues Coaching Up, Down, and Sideways Hired/Assigned coaches dedicated to coaching their client MANAGER EXECUTIVE COACH YOU PEERS YOU DIRECT REPORTS

How All Coaching Processes Work Together EXECUTIVE COACH MANAGER Colleagues who share Feedback & Coaching Objective & Confidential Coach focused on YOU as Client YOU PEERS PERSONAL COACH DIRECT REPORTS Mutual Learning & Accountability Partners who support one another in using coaching

Executive Coaching

Transformational Coaching “The art of assisting people in enhancing their effectiveness... in a way they feel helped.”

Transformational Coaching between Colleagues “The process of clarifying expectations, sharing feedback and engaging in collaborative action planning with colleagues with the positive, duel intention of enhancing relationships and achieving improved work performance…in a way both feel supported and partnered with. ”

Collegial Coaching

The Results Cycle COACHING BELIEFS RESULTS BEHAVIOR RELATIONSHIPS Values, judgments, interpretations, assumptions, “attitude” RESULTS Outcomes, impact, accountabilities, improvements, “performance” COACHING BEHAVIOR Style, openness, habits, skills, practices, “action” RELATIONSHIPS Trust, rapport, collaboration, sharing, “connection”

The Coaching Culture Paradigm Who Directs Peers Boss Develop Enhance Reinforce Purpose Results Relationships Behaviors Beliefs Content

From “Boss of ” To “Coach for” Drives/Pushes Lifts/Supports Tells/Directs Asks/Solicits Knows the answer Seeks the answer Triggers Insecurity Triggers Creativity Uses fear to achieve Uses Purpose to Compliance inspire Commitment Creates Victims Fosters Accountability Focused only on Results Focused on both Process and Results Gets the Most from people Gets the Best from people

Coaching Culture Implementation No “follow-through” = NO RESULTS “Where the rubber meets the road” Areas of greatest leverage: Have a personal focus for your coaching Meet with your team and begin One-on-One’s (Direct Reports – monthly) Coaching Contract (Behavioral Change) Personal Coach (Personal Support)

In closing… Clarifications & Appreciation