December 4, 2017 | Melia Nassau Beach | Valentino A. Hanna Ensuring the Building of Community Resiliency through Effective Partnership December 4, 2017 | Melia Nassau Beach | Valentino A. Hanna

Sol Caribbean Presence

What Occurred – “Mega Storms” 2017 Cat 5 Hurricane Maria Hurricane Maria was a category 5 hurricane with maximum sustained winds of 160. mph and directly impacted Dominica and Puerto Rico on September 18 and 20 respectively. Maria is now regarded as the worst natural disaster to affect Dominica and the most severe humanitarian crisis to affect Puerto Rico. Hurricane Maria Satellite Imagery Hurricane Maria Track

What Occurred – Devastation across Dominica Depot

What Occurred – Devastation across Puerto Rico Retail Sites

What Occurred – “Mega Storms” Cat 5 Hurricane Irma Hurricane Irma was the strongest category 5 hurricane observed in the Atlantic with maximum sustained winds of 185 mph and severely impacted BVI, St. Maarten and Anguilla on September 6, 2017. Hurricane Irma is also recorded as the costliest Caribbean hurricane and the most catastrophic for the Sol Group! Hurricane Irma Satellite Imagery Hurricane Irma Track

What Occurred – Devastation across BVI Service Stations LPG Depot

What Occurred – Devastation across St. Maarten Depot Service Stations

What Occurred – Devastation across Anguilla Service Stations Depot

What Occurred – “Mega Storms” 2016 Cat 5 Hurricane Matthew Hurricane Matthew was the first category 5 hurricane in the Atlantic since Hurricane Felix in 2007. Matthew, with maximum sustained winds of 165 mph, primarily affected Haiti, Cuba and the Bahamas. Hurricane Matthew Satellite Imagery Hurricane Matthew Track

What Occurred – Parts of Bahamas Impacted Service Stations Terminal

The Distribution of Fuel – Hurricane Matthew There was an estimated one plus month’s supply of fuel inventory when Matthew impacted the Bahamas. ~ 107,000 barrels or 4.5 million gallons of fuel (gasoline and diesel) is sold in New Providence through retail service stations on a monthly basis. On average that’s about 148,000 gallons per day. Normal daily delivery capacity of the three wholesalers retailing fuel on New Providence is ~2.5 times normal demand. October 7-8, 2016 rumours about damage to Clifton Pier infrastructure and impending fuel shortage circulate on social media. We estimate that demand quadrupled in the three – four days after the rumours circulated. This resulted in grid-lock at service stations and their immediate vicinity and, further fuelling the panic, repeated site run-outs as demand far outpaced ability to supply.

Unique Challenges Severity of storms Prior to 2017 last Cat 5 in the region was Hurricane Felix in 2007 Rapid development from tropical depression to catastrophic storms Little/no time for markets to adequately prepare Multiple Markets impacted during each “Event” Stretched resources (Corporate Ops) Back-to-back storms Preparing for Maria whilst providing support for Irma-affected markets; then supporting both Irma and Maria-affected markets simultaneously Stretched external resources (in addition to internal resources)

Best Practices – Prior to 2017 Systematic approach to Hurricane Preparation Annual desk-top review Multiple channels for tracking storms Checklist approach for all critical operations, functions, equipment & activity Trigger-points tied to Alert, Watch, Warning, Imminent protocol Ensure robust Business Continuity Plans developed and in place Inventory management adjustments Adjust supply tanker cycle based on hurricane expected path Protect key assets Relocate delivery trucks

Key Learnings – Factors to consider post-2017 What went well? What didn’t go so well? What should we do differently? Before After

Key Learnings – Before Know the Key Stakeholders Identification of key government players Which Ministry/Agency/Department does what? Clarify Roles and Responsibilities Identification of key industry players Who are the industry players? What do they supply and where? Share response plans and foster idea exchange Understand each other’s capability to respond, when and where there will be the need for support Run joint preparedness exercises Table-top at a minimum Include key messaging to public about plans for fuel availability post-event What happens if capital city (seat of government) takes direct hit from Cat 5?

Key Learnings – After Clear and open communications channels between industry and government players key to success of response and recovery effort. Airports become most crucial artery for the country’s immediate recovery effort: Fuel supply to airport is key in general Fuel supply to airport is crucial post-event as availability of fuel impacts aircraft load determination Security of storage, ability to deliver and ability to serve assets critical: Bulk terminals & depots must be secure Delivery vehicles must have escorts Service stations must be secure