Consider these top 10 items after you deploy Office 365 ProPlus 9/10/2018 7:49 AM THR2003 Consider these top 10 items after you deploy Office 365 ProPlus Jalal Babool Senior Supportability Program Manager © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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9/10/2018 7:49 AM Overview The following list of Top 10 post-deployment issues based on support incidents since the release of Office 365 ProPlus © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/10/2018 7:49 AM One © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

One Is the software fully activated? 9/10/2018 7:49 AM One Is the software fully activated? Spot check a few machines to ensure that they have successfully activated: cscript ospp.vbs /dstatus © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/10/2018 7:49 AM Two © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Two What is the update Channel strategy? Understand Channels 9/10/2018 7:49 AM Two What is the update Channel strategy? Understand Channels Channels can be set post-deployment via GPO or command-line: https://blogs.technet.microsoft.com/odsupport/2017/05/10/how-to-switch-channels-for-office-2016-proplus/ Update channel Feature updates Security updates Non-security updates Monthly Channel Monthly Semi-Annual Channel Every six months, in January and July Every sixth months Semi-Annual Channel (Targeted) Every six months, in March and September © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/10/2018 7:49 AM Three © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Three What is the update source strategy? 9/10/2018 7:49 AM Three What is the update source strategy? System Center Configuration Manager (highly recommended) https://technet.microsoft.com/library/mt652200(TechNet.10).aspx CDN: Connectivity and Internet bandwidth Office 365 URLs and IP address ranges Internal URL: Connectivity and Network bandwidth HTTP: Internal or External http: location using BITS (http://support.microsoft.com/kb/3191682) © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/10/2018 7:49 AM Four © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Four Admin Portal to switch channels 9/10/2018 7:49 AM Four Admin Portal to switch channels Switching channels on the Admin Portal will only impact NEW installations AFTER the change – Not existing ones © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/10/2018 7:49 AM Five © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Five Adding apps that were previously excluded 9/10/2018 7:49 AM Five Adding apps that were previously excluded Remove the “ExcludeApp” entry of a previously excluded app from the XML and deploy using the Office Deployment Tool © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/10/2018 7:49 AM Six © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Six Bitness change (32bit to 64 bit) 9/10/2018 7:49 AM Six Bitness change (32bit to 64 bit) Requires and uninstall and reinstall! © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/10/2018 7:49 AM Seven © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/10/2018 7:49 AM Seven App Performance App performance issues usually occur due to incompatibilities with 3rd party add-ins Troubleshoot by starting the app in safe-mode: winword.exe /safe © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/10/2018 7:49 AM Eight © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Eight Coexistence with volume-licensed Project and Visio 9/10/2018 7:49 AM Eight Coexistence with volume-licensed Project and Visio C2R-P version of volume-licensed Project and Visio can exist side-by-side with Office 365 subscription client You need to using the Office Deployment Tool Activate using KMS or a “specific” C2R-P compatible MAK from VLSC © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/10/2018 7:49 AM Nine © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Nine Office Licensing Diagnostic Tool 9/10/2018 7:49 AM Nine Office Licensing Diagnostic Tool https://www.microsoft.com/en-us/download/details.aspx?id=55948 © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/10/2018 7:49 AM Ten © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Ten Application TCO Logging Example log collection for the Word app: Close all Office applications and run the following command: reg add HKCU\SOFTWARE\Microsoft\Office\16.0\Common\Debug /v TCOTrace /t REG_DWORD /d 1 /f Reproduce the issue by launching Word, exit out of Word Collect the log called the winword.exe.log from %temp% folder Run the following command: reg delete HKCU\SOFTWARE\Microsoft\Office\16.0\Common\Debug /v TCOTrace /f © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Please evaluate this session Tech Ready 15 9/10/2018 Please evaluate this session From your Please expand notes window at bottom of slide and read. Then Delete this text box. PC or tablet: visit MyIgnite https://myignite.microsoft.com/evaluations Phone: download and use the Microsoft Ignite mobile app https://aka.ms/ignite.mobileapp Your input is important! © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/10/2018 7:49 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Ignite 2017 Office 365 Deployment sessions *Locations are subject to change. Please check the Ignite Scheduling Tool prior to session time. Ignite 2017 Office 365 Deployment sessions Code Level Day Date Time Location Title Speakers Session Type BRK2006 200 Monday 9/25 2:15 PM – 3:30 PM Hyatt Plaza International G Moving to the Modern Office – getting your organization onto Office 365 ProPlus Amesh Mansukhani Breakout | 75 minutes BRK1021 100 Tuesday 9/26 9:00 AM – 10:15 AM OCCC W308 Redefine modern productivity with Office 365 ProPlus Disha Rustogi BRK2432 300 10:15 AM – 11:00 AM OCCC W240 Deploy and manage Office on your Mac Steven Nesbitt Breakout | 45 minutes THR2005 12:05 PM – 12:25 PM OCCC South – Expo Theater #7 Deploying language packs Office 365 ProPlus: Tips & Tricks James Hammonds Theater | 20 minutes THR2000 12:35 PM– 12:55 PM OCCC South – Expo Theater #6 Aligning Office 365 ProPlus and Windows 10 Update Models Brian Canady, Daniel Schmidt BRK3000 3:15 PM– 4:00 PM Manage Microsoft Office apps on all your devices Brent Whichel, James Hammonds THR2001 5:05 PM– 5:25 PM Managing ongoing Application Compatibility: Tips & Tricks Terry Farrell BRK2043 Wednesday 9/27 OCCC Valencia W415 CD Architect a modern and secure desktop for your organization THR2002 10:50 AM – 11:10 AM Top 10 items to consider before deploying - focus on planning and environment prep Jalal Babool THR2006 Managing ongoing Office 365 ProPlus client health: Tips & Tricks Steve Rugh BRK3005 12:30 PM – 1:45 PM OCCC West Hall E1 Deploying and updating Office 365 ProPlus using System Center Configuration Manager Amesh Mansukhani, John Gruszysk BRK2024 Learn how a leading healthcare provider switched to Office 365 Nidhish Dhru, Sutter Health THR2133 2:50 PM – 3:10 PM OCCC West – Microsoft Ignite Studios Office 365 ProPlus updates for admins: new ways to deploy and manage your Office clients Amesh Mansukhani, Jeremy Chapman THR2003 Thursday 9/28 10:20 AM– 10:40 AM Consider these top 10 items after you deploy Office 365 ProPlus BRK2008 10:45 AM –12:00 PM OCCC W307 Connect with customers who have recently switched to Office 365 ProPlus Douglas Smith, Chevron, Intermountain Health THR2004 2:10 PM – 2:30 PM Managing virtualized and shared desktop using Office 365 ProPlus Doug Davis, Ryan McDonnell BRK3002 Friday 9/29 OCCC W314 Virtualize Office 365 ProPlus BRK3376 11:30 AM – 12:15 PM Managing ongoing Microsoft Office 365 ProPlus client health and applications compatibility Steve Rugh, Steven Nesbitt HOL3000 NA HOL: Deploying and updating Office 365 ProPlus using System Center Configuration Manager N/A Hands-on-lab