UCP SELECT FOR VMWARE VSPHERE WITH CISCO® UCS Cooperative Support High-quality, High-touch Support Strategic partners Hitachi and Cisco have collaborated for many years to support mutual customers A reputation for support excellence Both companies set the standard for high-quality, high touch support New Cooperative Support Model Formal agreement to cooperatively find timely and successful solutions to reported problems

UCP SELECT FOR VMWARE VSPHERE WITH CISCO® UCS Support Cooperative Support Model Efficient, scalable support for Hitachi and Cisco UCP Select solutions How it works Customer contacts either vendor for support Support team perform initial triage and direct customer to other vendor’s support org if needed Where appropriate, both support teams remain engaged throughout process Benefits Clear ownership of support issues Improved cross-vendor collaboration Faster issue resolution

Cooperative Support Model Hitachi and Cisco Support Teams From North America 1-800-553-2447 Cisco Cisco TAC is 24X7 team using “follow the sun” model Open service request with Cisco by phone or on the web Need Cisco equipment model/serial number/Cisco Service Contract ID HDS Global Support Center 24X7 support team Escalate support requests through Cisco or Hitachi International 1-408-526-7209 Cisco Support From North America 1-877-445-1675 International 1-858-304-9218 Hitachi Support