Workshop on Travel Advice Estonian Council Presidency

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Presentation transcript:

Workshop on Travel Advice Estonian Council Presidency 25 October 2017 What are the main challenges today?

ECTAA - Who we are 32 Travel Agents & Tour Operators Associations 27 EU Member States 70.000 enterprises, mostly SMEs

European travel market 672,8 million trips – by purpose Eurostat, 2015

European travel market 557 million leisure trips – by type of travel Eurostat, 2015

European travel market 557 million leisure trips – by destination Eurostat, 2015

European travel market Leisure and business travel trips 672,8 million Leisure travel 557 million Business travel 115,8 million Package travel 223 million Unmanaged travel 334 million Package travel outside EU 31,9 million Unmanaged travel outside the EU 47,7 million Eurostat, 2015

European travel market Travel agents 110 million air tickets (network carriers) 1 ticket = 2,2 segments IATA BSP, 2016

Terminology: managed / unmanaged travel Package travel = an organiser combines transport, accommodation & other services and is liable for the proper performance of the trip “unmanaged travel” = the traveller books transportation, accommodation & other services separately from a variety of suppliers. Suppliers are liable for the proper delivery of their own services.

Customer care Responsibility of Corporate traveller TMC Package traveller Organiser Unmanaged traveller X

Legal framework Organiser New package travel Directive Liable for the proper performance of the contract Customer right of cancellation - Unavoidable and extraordinary circumstances: Warfare, serious security problems (terrorism), significant risk to human health (disease outbreak), natural disasters …

Legal framework Member States UNWTO Convention on Tourism Ethics Duty to inform nationals traveling abroad Without unjustified prejudice to host country & operators Consultation of operators Proportionate recommendations (geographical scope, timely & up-to-date)

Today’s main challenges Organiser: Liable for the proper performance of the package Organiser / customer right to cancellation Geopolitical context– travel advice very important Travel advice is binding Negative travel advice triggers repatriation Cross-border supplies of travel – different travel advice Lack of consultation of the industry

Today’s main challenges Destinations: Negative travel advice – economic and social repercussions

Today’s main challenges Customers: Media – awareness Polish case – no ‘specific threat’, customer was ‘aware’ The situation of unmanaged travellers?

Today’s main challenges Travel advice: Geographical scope Reflect actual situation Waiver of liability Industry consultation

Thank you for your attention! Michel de Blust Secretary General, ECTAA www.ectaa.org, @ECTAAEurope ECTAA Preferred Destination 2017