The End of the World For Telephones Part 2 Stephen Tondini & James Quisenberry University of Illinois at Urbana-Champaign

University of Illinois at Urbana - Champaign Land grant, R1, established 1867 45,000 students enrolled Housing 10,000+ residents 9,700 in undergraduate and graduate halls 1,150 apartments 650+ full-time staff, 2,000 student staff

Illinois’ Timeline for Landlines Fall 2008 Housing initiates plans to eliminate telephone lines for student rooms in resident halls Fall 2010 Student room landlines by request only Campus Unified Communications (UC) Project Starts Fall 2011 Student room landlines for a fee Campus UC conversion to Lync/Skype for Business begins Spring 2012 Campus conversion is completed

Unified Communications Impact 316 individual staff lines 437 resource lines 224 RA/MA rooms 27 Breakroom phones 42 Dining 45 Facilities 51 Residential Life 7 Family and Graduate 35 Admin, Business Services, Technology 6 External ringers (Dining) Steve adds numbers

Landlines After UC Courtesy phones on each floor (237) RD Apartment phones (20) Public safety needs – elevator, places of refuge Other alarm monitoring, building systems, etc. Business continuity and disaster recovery (18) Credit card terminals and point-of-sale (3) Entry door and intercom (29) Video conferencing systems Fax lines (11) 237 Courtesy phones 29 Entry door phones 20 RD Apartment phone 18 Business continuity 11 Fax 1 Multicultural Health Center translation phone 3 Credit Card Terminals (recently disconnected)

The Next Wave Campus exiting agreement for phone switch Carrier pressure to exit landline support FCC General Counsel predicts end by 2020 In Illinois, SB 1381 eliminates requirement for AT&T to provide landline service Carriers prefer fiber in urban areas and cellular service for rural areas Maintaining copper line infrastructure is expensive Data and wireless infrastructure are a better investment http://stopthecap.com/2013/07/08/fcc-landlines-will-only-exist-another-5-10-years-att-wants-out-by-2020/ http://www.fiercetelecom.com/telecom/at-t-backed-measure-to-cut-pots-lines-limits-affordable-reliable-consumer-options-says

The Illinois Approach Fax lines replaced with RightFax but secure fax is still under RFP by central IT Credit card terminals moved to network with P2PE Non-emergency and some emergency alarms moved to cellular Entry door phones moving to dedicated intercom Last remaining staff locations converted to VoIP with power over Ethernet

The Illinois Approach Video conference systems upgraded to function with Lync/Skype for Business Disaster response, business continuity, and other unit mission critical lines are not resolved. Leveraging State of Illinois contract for AT&T service in the mean time Disaster response, business continuity, and other unit mission critical lines are not resolved. Ongoing RFP to acquire an IP gateway, PBX, or hybrid key solution is under way. A solution that has the resilience similar to landlines needs to be identified.

Other Schools Indiana Wisconsin Old Nortel phone switch still provides 3,500 landlines on campus. Pursuing replacement for phone switch that acts as a gateway (IP to TDM) Wisconsin In transition to VoIP currently. Campus has advised that current contract can be renewed for another year and maybe two. No central support for business continuity (UPS) but optional for units. No plans yet for pressure coming from the campus to completely move off landlines.

Questions for Your School What landlines are you still dependent on? Does your campus have a timeline to retire or transition them? What are you doing now to be prepared for future changes?