Tech 190A Week 5 Lecture Soft Skills Series V

Video Module 6: Interviewing and Business Networking Four Steps to Successful Interview Prepare for the interview Make a good impression Present a quality interview Follow up and self-analysis

Business Networking “The number 1 method to get a job is word of mouth”

How to Prepare for Business Networking Meeting Have plenty of business cards Take a small notebook Dress for success Objective is to meet new people Interact with others, not just your friends

Six Tips to Help You Become Successful at Business Networking Get to the event early Be positive and approachable Ask questions Listen to conversations before you speak Do not “hard” sell Establish connections

Video Module 9: Business Phone Etiquette Rules of Business Phone etiquette Smile and be friendly Always identify yourself Be articulate Listen closely to your callers Help resolve problems End call properly

Guidelines for the Use of Business Cell Phones Never use pop or offensive sounding tones Do not speak loudly Turn off your phone (or put your phone in silence) during meetings Use hands-free device to answer calls while driving. Obey appropriate laws.

Video Module 10: Business Email Essentials Business emails must be professional Your emails reflect your work quality

Ten Rules for Business Emails Be brief Answer all questions Use proper spelling, grammar and punctuation Reply quickly Do not use all caps Do not leave out the message thread Watch your formatting Avoid sending confidential information Never send libelous or offensive remarks Read it before you send it

Six Steps to a Professional Email Determine who will receive the email Determine who to copy Create a subject field Write the body of the email Signature block Proofreading