process mapping symbols Description and Use Tasks/Process: Used to describe a process, sub-process, or a tasks. Decision: Used to branch to different parts of a flowchart in response to a question(usually “yes” or “no”) whether a condition has been met. Delay: Used to show that a delay is happening in the flow Terminator: Used to show the end points (start and end) of the process. Off-page Connector: Used to connect parts of a process which are drawn on different pages.

“swimming lane” diagram Who Who What What (George et al, 2005)

example Who What Clinician1 Clinician2 Clinician3 Patient Admin ---

example --- --- --- --- --- --- --- --- --- --- --- ---