Pertemuan 19 Materi : Buku Wajib & Sumber Materi :

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Pertemuan 19 Materi : Buku Wajib & Sumber Materi : Understanding e-Business Systems & Security Concept and Application Buku Wajib & Sumber Materi : O’Brien, James A. (2003). Introduction to Information Systems. Essentials for the e- Business Enterprise. Eleventh Edition. McGraw – Hill. Bab 7

The e-Business Application Architecture

Enterprise Resource Planning Integrated Logistics Production Planning Sales Distribution, Order Management Customer/ Employee Accounting and Finance Human Resources Benefits: (1) improved inventory management (2) speedy order processing, (3) standardize business processes, (4) more accurate database content and simplicity.

Customer Relationship Management Retention and Loyalty Programs Marketing and Fulfillment Sales Cross-Sell Up-Sell TeleSales Store Front and Field Service Customer Customer Service and Support Contact Management

Cross-Functional Integrated Systems Front Office Applications CRM Application Customer Service Field Service Sales Order Product Config Back Office ERP Application Distribution Manufacturing Scheduling Finance Enterprise Application Integration Enterprise Application Cluster Customers Suppliers Business Partners

Enterprise Application Integration (EAI) Web Applications Web Applications EAI is a business computing term for applying: Plans, methods, and software tools to modernizing, consolidating, and coordinating existing software/application with lower costs. Interapplication Middleware Legacy Applications Database Systems

Supply Chain Management Schedule Make Deliver Transportation Planning Demand Order Commitment Advance Scheduling Manufacturing Distribution Internetworked Supply Chain Management Supply Chain Life Cycle SCM Functional Processes Integrated Solution Commit

Transaction Processing Systems Database Maintenance Transaction Processing Batch Online/Realtime Data Entry Document and Report Generation Inquiry 1 2 3 4 5

Tools for Enterprise Collaboration System Electronic Communications Tools Conferencing Collaborative Work Management E-Mail Voice Mail, I Phone Web Publishing Faxing Data Conferencing Voice Conferencing Videoconferencing Discussion Forums Electronic Meetings Calendaring Task and Project Mgt Workflow Systems Knowledge Mgt Document Sharing Tools for Enterprise Collaboration

Functional Business Information Systems Production Operations Marketing Human Resource Management Finance Accounting Functional Business Systems

Marketing Information Systems Interactive Sales Force Automation Customer Relationship Management Sales Market Research and Forecasting Advertising and Promotions Product

Manufacturing Information Systems Engineering Systems CAD CAE Computer- Aided Process Planning Manufacturing Execution Shop Floor Scheduling Machine Control Process Control Robotic Control Computer Integrated Manufacturing Resource Production Forecasting Quality Control Remote Worker Supplier Extranet Intranet