Learning to Communicate

How confident are you in your ability to communicate effectively? Extremely - I believe I could be fully successful at this task right now. Very - I could be generally successful in this task, but could benefit from more information or practice. Somewhat - I could get started at this task, but I would need some assistance to be successful. Basic - I wouldn't even know where to begin... but I'm ready to learn! 1 (LE200-U1C1L1:LQ1)

Communication always needs more than three people. True False (LE200-U1C1L1:LQ2)

Chapter Overview 1. Learning to Communicate 2. Learning to Listen 3. Learning to Think Critically Chapter 1, Lesson 1

Lesson Overview How does the communication process work? What are encoding and decoding? What are communication cues? What are barriers to effective communication? Why is feedback important? What are some steps to improve communication? Chapter 1, Lesson 1

Vocabulary Questions Slide Index Click any link below to go directly to polling that question. Receiver's response to sender's message Person who originates a message Receiver's key characteristics Person who receives sender's message Putting an encoded message into a medium of delivery Unconscious ways in which people communicate true intentions/meaning Turning message into symbols, has meaning for receiver Click here to return to this index.

Vocabulary Questions Slide Index Click any link below to go directly to polling that question. Signals that a person sends Happens outside your own head Anything that interferes with communication Inside the receiver Click here to return to this index.

Quick Write Have you ever been in a situation where you thought that someone just wasn’t listening to you? What happened? How did you think and feel? What did you do? Write a few sentences to describe your reaction. Note to Instructors: Click the Show/Hide Response Display Button

Communication Process The Communication Process From Hersey, P., Blanchard, K. H., & Johnson, D. E. (2001). Management of Organizational Behavior: Leading Human Resources. Eighth Edition. Upper Saddle River, NJ: Prentice-Hall, Inc., p. 301. Chapter 1, Lesson 1

Encoding, Channeling, Decoding Encoding turns a message into symbols that have meaning for the receiver Channeling puts an encoded message into medium of delivery Decoding translates the encoded message into meaning for you, the receiver Chapter 1, Lesson 1

Encoding and Decoding Chapter 1, Lesson 1 Graphic courtesy of Clipart.com Chapter 1, Lesson 1

Communication Cues Signals that accompany sender’s verbal message Nonverbal communication Cues may include: gestures facial expressions eye behavior movement Chapter 1, Lesson 1

What communication cue is expressed here? Chapter 1, Lesson 1 Photo courtesy of Thinkstock Images

Barriers to Communication NOISE External Background noises, television turned on, other people, telephone ringing Internal Daydreaming, fidgeting, hunger, sleepiness, anxiety Chapter 1, Lesson 1

Putting an encoded message into a medium of delivery is called Internal noise. Channeling. Decoding. Communication. 1 (LE200-U1C1L1:LQ3)

Nonverbal communication cues may include facial expressions. True False (LE200-U1C1L1:LQ4)

Feedback Feedback is the receiver’s response to the sender’s message Feedback can be positive or negative Feedback can indicate that your receiver got the message and whether it was understood Feedback may indicate that the receiver needs more information or clarification Chapter 1, Lesson 1

Importance of Feedback Feedback closes the communication loop SENDER RECEIVER MESSAGE FEEDBACK Chapter 1, Lesson 1 Graphics courtesy of Clipart.com

The receiver's response to the sender's message is called Noise. Encoding. Sending. Feedback. 1 (LE200-U1C1L1:LQ5)

Feedback may indicate that the receiver needs more Information. Time. Help. Cues. 1 (LE200-U1C1L1:LQ6)

Improving Communication Focus your message Plan what to say; know your goals and audience Magnify the listener’s attention Make the message relevant to the receiver’s point of view Penetrate barriers Use specific and concrete language Listen actively Listen to understand meaning; hearing isn’t enough Chapter 1, Lesson 1

You can improve your communication by not focusing your message. True False (LE200-U1C1L1:LQ7)

When you are listening to understand the speaker's meaning you are Not listening. Sending. Actively listening. Channeling. 1 (LE200-U1C1L1:LQ8)

Review Communication—creation and sending of information, from one person to another The communication process involves senders, receivers, encoding, channeling, decoding, and feedback Feedback helps the sender know if the receiver got the message correctly Communication cues are nonverbal signals that add to the message Chapter 1, Lesson 1

Review Noise is anything that interferes with communication Noise can be internal, in which the receiver distracts him or herself Noise can also be external, in which outside distractions and noises interfere Therefore, feedback is critical to ensure that noise has not interfered with the message and that the receiver accurately interpreted the sender’s meaning Feedback closes the communication loop, or process Chapter 1, Lesson 1

The Steps to Improve Communication Review The Steps to Improve Communication Focusing the message Magnifying the listener’s attention Penetrating barriers Active listening Chapter 1, Lesson 1

What is the difference between internal noise and external noise? Note to Instructors: Click the Show/Hide Response Display Button (LE200-U1C1L1:LQ9)

What was the most interesting thing you learned in this lesson? Why? Note to Instructors: Click the Show/Hide Response Display Button (LE200-U1C1L1:LQ10)

Summary How does the communication process work? What are encoding and decoding? What are communication cues? What are barriers to effective communication? Why is feedback important? What are some steps to improve communication? Chapter 1, Lesson 1

Next Done—the process of communication Next—how to be an effective listener Chapter 1, Lesson 1 Graphic courtesy of ClipArt. com

The receiver's response to the sender's message. (p. 7) Feedback Audience Demographics 1 (LE200-U1C1L1:VQ1)

The person who originates and sends a message. (p. 7) Sender Receiver Feedback Audience demographics 1 (LE200-U1C1L1:VQ2)

The receiver's key characteristics - age, race, gender, education level, status, or role in the community. (p. 8) Sender Receiver Feedback Audience demographics 1 (LE200-U1C1L1:VQ3)

The person who receives the sender's message. (p. 7) Receiver Feedback Audience demographic 1 (LE200-U1C1L1:VQ4)

Putting an encoded message into a medium of delivery. (p. 9) Encoding Channeling Decoding Nonverbal communication 1 (LE200-U1C1L1:VQ5)

The unconscious ways in which people communicate their true intentions and meaning, regardless of what they are actually saying. (p. 9) Encoding Channeling Decoding Nonverbal communication 1 (LE200-U1C1L1:VQ6)

Turning a message into symbols that will have meaning for the receiver Turning a message into symbols that will have meaning for the receiver. (p. 9) Encoding Channeling Decoding Nonverbal communication 1 (LE200-U1C1L1:VQ7)

The signals that a person sends in addition to the message that may affect how the receiver interprets your meaning. (p. 10) Cues Noise External noise Internal noise 1 (LE200-U1C1L1:VQ8)

Happens outside your own head. A siren, a phone ringing, a dog barking Happens outside your own head. A siren, a phone ringing, a dog barking. (p. 10) Cues Noise External noise Internal noise 1 (LE200-U1C1L1:VQ9)

Anything that interferes with communication. (p. 10) Cues Noise External noise Internal noise 1 (LE200-U1C1L1:VQ10)

Inside the receiver. Daydreaming, worrying, hunger, reminiscing, and strong emotions are examples. (p. 10) Cues Noise External noise Internal noise 1 (LE200-U1C1L1:VQ11)