Voice of the Customer What works well? What does not work well?

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Presentation transcript:

Voice of the Customer What works well? What does not work well? [Role] [What they said] [What you think it means] What does not work well? If you could change one thing what would it be and why:

Moderately Supportive Insert X for current support Insert O where they need to be Insert arrow for gap in-between Stakeholder Analysis Names or Group Strongly Against Moderately Against Neutral Moderately Supportive Strongly Supportive

Resistance Analysis Stakeholder Reasons for Resistance Level of Resistance (high, medium, low) Type of Resistance (technical, political, cultural) Strategy for dealing with Resistance