Fundamentals of Inclusive Governance

Inclusive Governance in Framework 1. Fundamentals of IG 6. Mainstreaming GESI 2. Accountability Inclusive Governance 5. GESI: Concepts & Approaches 3. Responsiveness 4. Integrity NASC BAT-IG

Learning Objectives (1) By the end of the topic participants will be able to: Analyse issues faced by citizens in accessing services in Nepal, Describe the role of civil services in ensuring the provision of effective service delivery for citizens in Nepal Analyse the factors hindering and supporting civil servants in providing effective service delivery for citizens in Nepal. NASC BAT-IG

Learning objectives (2) Define the four major components of IG: accountability, responsiveness, integrity, and GESI (gender equality and social inclusion), Explain the differences between inclusive and non-inclusive governance, in terms of political, financial and administrative obligations, Adapt key learning from the topic on IG to their internship/ placements. NASC BAT-IG

Topic overview Sub topics Learning tools Introduction Exploring service delivery: key issues   What is “good” service delivery?  Making governance inclusive Components of IG Inclusive vs Non-Inclusive governance  Learning tools Group Activities - diagramming, brainstorm; interactive presentation; presentation NASC BAT-IG

Sensing Public Service What is a public service? Who are actors in public service? Are citizens able to access services equally? What makes service accessible by citizens to the standard? What is your position in service delivery? NASC BAT-IG

What differences do we note? NASC BAT-IG

Group Activity What is “good” service delivery? Groups 1-2 work on Task A: Draw a picture/diagram on flip illustrating the characteristics of a “good Village Council services” from the perspective of citizens. - use pictures and words Groups 3-4 work on Task B: Draw a picture/diagram on flip chart illustrating the characteristics of a “good Village Council services” from the perspective of the Village Council. Be prepared to discuss your findings verbally in plenary. You have 15 minutes NASC BAT-IG

Key Learning Points Participation of local people in planning and implementation Recognition of needs of people in exclusion Adequate and timely information about the functions and services Supportive local leadership People friendly attitude and behaviour of service providers and environment Promptness of service delivery The characteristics and vision of good service delivery may often be similar for users and providers NASC BAT-IG

Key Learning Points (1) Supporting factors National commitment through constitution, policy and legal frameworks People’s awareness and support Improved institutional arrangement Capacity of service providers International support NASC BAT-IG

Key Learning Points (2) Challenges Weak legal enforcement and compliance Attitude and behaviour of service provider Lengthy process and formalities Inadequate institutional facilities Reducing state-people gap NASC BAT-IG

National Commitments National commitment reflected in Constitution, General Code of Nepal (Muluki Ain) (Recent amendments), National plan documents, LSGA 1999/LSGR 2000, Civil Service Act, Good Governance Policy 2008, Right to Information Act 2008 and ratification of international commitments Provisions for ensuring representation, participation, empowerment Capacity building of civil servants Civic education and capacity building of people NASC BAT-IG

Making governance inclusive Gender Equality and Social Inclusion Accountability Responsiveness Inclusive Governance Ethics and Integrity NASC BAT-IG

Key learning points (1) Accountability- being answerable for decisions, actions and behaviours towards people Integrity-being honest and fair. Responsiveness: responding with empathy, courtesy and pro-activeness to people and their needs. Gender-a social construct that differentiates roles, responsibilities and needs of man and woman. NASC BAT-IG

Key learning points (2) Social exclusion-systemic denial of rights, privileges and social systems Social inclusion-removal of institutional barriers to overcome exclusions Equity-fairness of opportunity Equality-equal opportunity Empowerment-developing capacity GESI- approach to mainstream WPEs Inclusive Governance-enabling governance environment for WPEs NASC BAT-IG

Inclusive and non-inclusive governance What is the difference between “inclusive” and “non-inclusive governance”? NASC BAT-IG

Key learning points (1) IG by virtue encompasses to mainstream the marginalized groups into the broader framework of the governance policies, systems and practices. IG is an integrated approach that equally manages to improve two parts of the service delivery - efficient delivery of service and empowering marginalized communities to demand services. IG is not only about structural change, policy etc. - it is what we as civil servants do, how we act, how we interact with others NASC BAT-IG

Key learning points (2) Non-inclusive governance is absence of policy, practices and institutional arrangements to mainstream marginalised group into governance systems. It is also lack of WPEs friendly attitude and behaviours of service providers. NASC BAT-IG

Why is inclusive governance important? NASC BAT-IG

Key learning points Rights: equal participation, equal treatment, equal rights before the law, rights to access to services Redistribution: equitable access to resources and opportunities Recognition: representation and meaningful participation in state institutions and decision making process, identity, voices NASC BAT-IG

Conclusion Inclusive Governance is for: Better governance Efficient public service delivery Engaging citizens Ensuring rights of citizens Empowering citizens NASC BAT-IG

Thank You! NASC BAT-IG