HR Technology Support Going-Live with Service Now! Now What?

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Presentation transcript:

HR Technology Support Going-Live with Service Now! Now What? Managing Your Requests, Issues and Inquires

Service Now is located on your Zenworks Icon Page

Where to go in Service Now Application Support Please do not use the Generic “Submit a Request” on the Get Help tab; this will result in a delay of the ticket being routed properly ©2014 Trinity Health - Livonia, MI

Service Now Go to Submit a Workday Question or Request ©2014 Trinity Health - Livonia, MI

Service Now Generic issues - all fields with an asterisk are required to complete the request ©2014 Trinity Health - Livonia, MI

Service Now Template specific requests (i.e. job profiles, Compensation Grades, Request Comp Change, etc.) Use the link to obtain the most recent template version https://workday.trinity-health.org/workday-hr-production-resources ©2014 Trinity Health - Livonia, MI

Service Now Complete all applicable fields and attach any supporting screen shots or templates and Order your request ©2014 Trinity Health - Livonia, MI

Service Now Track all your request(s) in My Requested Items ©2014 Trinity Health - Livonia, MI

Service Now Track all your request(s) in My Requested Items Track your Request Number Check the stage of the request Check the State of your request ©2014 Trinity Health - Livonia, MI