: Apps for monitoring centres using UMO Rob Fedrick, UK Sales Manager, Verklizan

UMO enables you to offer many monitoring services… Telecare Telehealth Lone Worker Domiciliary care visits Video monitoring Call Centre Integrated, all from one platform. One audit trail, one reporting system, one familiar system for users of all types. Use the same inbound and outbound call handling facilities for telehealth services as you do for telecare services.

…for hundreds of different types of equipment… UMO is interoperable with hundreds of devices old alarm systems as well as new we aim for UMO to monitor any device from any manufacturer

…including next generation IP devices UMO already handles IP telecare alarms >70000 deployed in Sweden IP alarm units use GSM or internet Quick connection speed Free calls over the internet for the client Always on – detect failures

Transforming monitoring services… Responders Client Operator Calls Staff Alarm Calls Many calls take time Sequential contact adds delay Verbal information slow and incomplete Calls Family In the monitoring centre, operator time is the single most important resource. It affects quality of service and response times to inbound calls. Making more efficient use of operator time has a huge impact on the performance of the monitoring centre

…with UMO apps… Few calls: save time Responders Client Operator Staff Alarm Realtime alerts & data access Few calls: save time Parallel contact: quicker response All relevant information available instantly Family UMO sends alerts and information to responders, staff and family through a suite of apps Fewer calls for the operator, parallel contact, less information to pass over the telephone Better accuracy, no calls back to the operator asking to repeat or supply extra information

Connecting Care...anytime, anywhere At the centre At home or other offices Out and about Our mission is to open up the monitoring centre - Multiple access channels make data traditionally held at the monitoring centre available to those who need it in the field. This dramatically changes the way in which monitoring services are delivered.

Web browser, easy to use by Monitoring staff Housing Officers Regional Managers Scheme managers Mobile teams Nursing teams View, add and edit data View calls and incidents Run reports

Installers Scheme managers Housing managers Mobile response teams Service user Next of Kin Volunteers Nursing teams

Responder App Secure Login Responder must be logged in to receive care request Receive notification (like a text message)

Responder App View details of call View your location & location of client Responder has the option to accept or reject job

Responder App View basic client details Create new note Add photographs to record Immediately deleted from mobile device

Responder App Operator can continue to take calls Operator can monitor progress of responders activity If responder doesn’t arrive on schedule, call will present itself again Reduced workload for operator Spend more time with clients providing care

Intaker App Secure Login Search for current client Create new client

Create whole record Carryout installation Sign contracts Immediately live on UMO database Reduced journeys Eliminate duplication of work Less errors Spend more time with clients providing care

In conclusion Over 320 organisations are using UMO to monitor the wellbeing of over 1 million people across 17countries and 3 continents Our goal 2 million connections by 2020

Thank you Any questions, please join us on Stand 28 Rob Fedrick Rob.Fedrick@verklizan.co.uk 07733221464