Managing Interpersonal Conflicts

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Presentation transcript:

Managing Interpersonal Conflicts Looking Out, Looking In Chapter Twelve Managing Interpersonal Conflicts Cengage Learning. Looking Out, Looking In, 15th Edition © 2016. All rights reserved.

The Nature of Conflict Conflict defined: Expressed struggle Perceived incompatible goals Perceived scarce resources Interdependence Interference from the other party Cengage Learning. Looking Out, Looking In, 15th Edition © 2016. All rights reserved.

The Nature of Conflict Conflict is natural Conflict can be beneficial Cengage Learning. Looking Out, Looking In, 15th Edition © 2016. All rights reserved.

Conflict Styles Conflict styles Avoiding (lose-lose) Accommodating (lose-win) Competing (win-lose) Direct aggression Passive aggression Compromising (partial lose- lose) Collaborating (win-win) Cengage Learning. Looking Out, Looking In, 15th Edition © 2016. All rights reserved.

Conflict Styles Which style to use? Consider these factors: The relationship The situation The other person Your goals Cengage Learning. Looking Out, Looking In, 15th Edition © 2016. All rights reserved.

Conflict in Relational Systems Relational conflict style: a pattern of managing disagreements Complementary conflict style Symmetrical conflict style Parallel conflict style Cengage Learning. Looking Out, Looking In, 15th Edition © 2016. All rights reserved.

Conflict in Relational Systems Destructive conflict patterns Criticism Defensiveness Contempt Stonewalling Conflict rituals Cengage Learning. Looking Out, Looking In, 15th Edition © 2016. All rights reserved.

Variables in Conflict Styles Gender Culture Cengage Learning. Looking Out, Looking In, 15th Edition © 2016. All rights reserved.

Constructive Conflict Skills Collaborative problem solving Identify your problem and unmet needs Make a date Describe your problem and needs Consider your partner’s point of view Negotiate a solution Follow up the solution Cengage Learning. Looking Out, Looking In, 15th Edition © 2016. All rights reserved.

Constructive Conflict Skills Is the win-win approach too good to be true? Is the win-win approach too elaborate? Is win-win negotiating too rational? Is it possible to change others? Cengage Learning. Looking Out, Looking In, 15th Edition © 2016. All rights reserved.