The Importance of the Front Desk in a Medical Office Veterinary Science Program

The Importance of the Front Desk in a Medical Office Objective: This lesson will go over one of the most important parts of any hospital, the front desk. What this is, who works here, and what they do and should not do will be discussed.

The Front Desk The front desk (office), a term used for the reception area at a medical facility and its personnel (receptionists)

The Front Desk They are the unsung heroes of multi-tasking and keeping everyone happy. This is the first and last area clients visit, and thus it is on the frontlines of keeping customers happy and things running smoothly. From scheduling appointments to collecting payment, the front desk seems to do it all!

The people working at the front desk can truly be deal breakers in a clinic or hospital. Joy Kil Ray F. Sunshine

Why the Front Desk Is Important And it's not just about making clientele and patients feel warm and welcome. It's about: Scheduling the appointments at the correct time and with the correct doctor Listening to clients well and communicating in a positive and confident manner with those over the phone or clients in the reception area Handling billing errors and detailing client invoices Collecting payment to ensure the practice turns a profit so everyone can get paid

Why the Front Desk Is Important And it's not just about making clientele and patients feel warm and welcome. It's about: Being on the frontlines of many complaints Pulling up medical records for the doctors Copying, faxing, and e-mailing documents between clinics, hospitals, and clientele Keeping the reception area clean

Why the Front Desk Is Important Hiring a great front desk staff that have excellent communication and customer service skills is one of the most important aspects of running a hospital.

The Limitations of the Front Desk Front Desk Staff Should Never: Diagnose Treat Prescribe Provide prognoses

Whose responsibility is it to: Diagnose Treat Prescribe Provide prognoses? The Veterinarian!

The Limitations of the Front Desk Saying “I think you'll be okay because I had something similar and turned out just fine” to a client who just called the clinic is not allowed unless a doctor in charge has specifically instructed the front desk to say that. Even in that case, the receptionist should make it clear a doctor mentioned it. Otherwise, there can be serious legal and medical consequences.

Question? What is the Front Desk? The desk outside the hospital The area towards the back of the hospital, near the treatment rooms A reception area where doctors work The reception area of a hospital where receptionists work

Question? What is the Front Desk? The desk outside the hospital The area towards the back of the hospital, near the treatment rooms A reception area where doctors work The reception area of a hospital where receptionists work