Eliminate Service Outages with Microsoft Azure and ServiceNow 9/12/2018 12:15 AM THR1119 Eliminate Service Outages with Microsoft Azure and ServiceNow Liam Yu, Sr. Product Marketing Manager Manisha Arora, Sr. Alliance Architect © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

ServiceNow Is A Fast-Growing, Global Company ~5,600 Employees $1+ Billion In Annual Revenue $28M $64M $128M $683M $1B ’16 $1.39B ‘09 $244M $425M ‘10 ‘11 ‘12 ‘13 ‘14 ‘15 ’17E $1.901- $1.911B Major Sites Silicon Valley, San Diego, Seattle Amsterdam, London Sydney, Tel Aviv, Hyderabad ESTIMATED

Create Your Lightspeed Enterprise™ With ServiceNow ServiceNow System of Action™ BUSINESS APPS IT SECURITY HR CUSTOMER SERVICE Cloud Services Anomaly Detection Predictive Modeling Peer Benchmarking Performance Forecasting Now Platform ™ Intelligent Automation Engine Subscription & Notification Service Portal Knowledge Base Service Catalog Workflow Developer Tools Contextual Collaboration Reports & Dashboards Single Database Orchestration Nonstop Cloud Multi-Instance Secure & Compliant Scalable

Challenges IT Teams Face Today Unreliable Service Availability If a service component goes down, we don’t know about it until it’s too late. Lack of Service Visibility I can’t tell which systems are connected to each service. Slow Response & Resolution We need to identify problems fast, and fix them even faster.

Service Meets Infrastructure 9/12/2018 12:15 AM Service Management Operations Management Service-oriented Infrastructure-oriented Service Catalog Incident Problem Discovered CIs Servers Applications Storage Virtualization Cloud Network Service-aware Events and Alerts CMDB Change © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

ServiceNow and Microsoft – Better Together Cost and Usage Dashboards Event Management Service Mapping Service Catalog Rest API Operations Incident Provision/ Change CMDB Change Management Normalized Billing and Usage Data Tags, Service Relationships Prov. Rules, Create Cls Orchestration Single Sign-On Event Management Discovery Provisioning Dashboards Alerts Incidents Security Discovery (Pull) Power BI System Center OMS ARM Template Azure Automation Billing & Usage Data Azure VM

Visit us in booth #1638, for chance to win a prize Call to Action Key Takeaways Accelerating Rate of Change Service Mgmt. and Operational Mgmt. need to work together Better Together with Azure: Single experience and governance hybrid Visit us in booth #1638, for chance to win a prize www.servicenow.com

We Have Transformed IT Operations Management for 1750+ Customers

$46M 92% $6m $5m + 98 % Delivering Real Value 5d>10m Reduction in Events $6m Outage Avoidance $46M BVA Estimated Savings Over 5 years 5d>10m FASTER SERVER PROVISIONIN G $5m + ANNUAL OPEX SAVING 98 % REDUCTION IN PROVISIONING TIME

Please evaluate this session Tech Ready 15 9/12/2018 Please evaluate this session From your Please expand notes window at bottom of slide and read. Then Delete this text box. PC or tablet: visit MyIgnite https://myignite.microsoft.com/evaluations Phone: download and use the Microsoft Ignite mobile app https://aka.ms/ignite.mobileapp Your input is important! © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/12/2018 12:15 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.