Knowledge management with and for older employees Ostrava, 24/05/2007

Goal K+50 to make sure that the existing knowledge and experience of older employees in the key processes of SMEs are registered, embedded in the organization and transferred in the most efficient way the less experienced employees are given the chance to learn permanently and to adapt themselves to the constant changing demand in knowledge and competences Syntra West vzw • Erkend door de Vlaamse Regering • ISO 9001:2000 gecertificeerd • www.syntrawest.be

Why The Lisbon target: activity rate of 50% with the 55+ in the EU-countries by 2010 Situation in Flanders in 2005: 31,8 % European average in 2005: 42,5 % Mobility from inactivity to work is almost nothing in category 50-64 years. Risk for companies: loss of knowledge of older workers. Syntra West vzw • Erkend door de Vlaamse Regering • ISO 9001:2000 gecertificeerd • www.syntrawest.be

More people of 55+ at work a) The quality of work, an acceptable work pressure and a job with learning opportunities b) Making training and further development accessible and attractive to older workers c) Supporting companies in the conception and implementation of an age aware and knowledge supportive HRM Syntra West vzw • Erkend door de Vlaamse Regering • ISO 9001:2000 gecertificeerd • www.syntrawest.be

Knowledge supportive HRM knowledge creation knowledge transfer knowledge integration → Aim of our EQUAL-project K+50 Syntra West vzw • Erkend door de Vlaamse Regering • ISO 9001:2000 gecertificeerd • www.syntrawest.be

3 ways to enter the project Starting from concrete problems on the work floor for which knowledge management can be a solution Starting from a questionnaire concerning knowledge management in the organization Starting from a tool to detect the key processes in the organization Syntra West vzw • Erkend door de Vlaamse Regering • ISO 9001:2000 gecertificeerd • www.syntrawest.be

1. Concrete problems on the work floor List of possible questions of organizations concerning working with older employees + solutions: training on the job knowledge productivity centre of expertise knowledge infrastructure Syntra West vzw • Erkend door de Vlaamse Regering • ISO 9001:2000 gecertificeerd • www.syntrawest.be

1. Concrete problems on the work floor - toolbox Each tool: 1. definition 2. goals 3. method (step by step) 4. points of attention 5. examples Syntra West vzw • Erkend door de Vlaamse Regering • ISO 9001:2000 gecertificeerd • www.syntrawest.be

2. Questionnaire concerning knowledge management in the organization GOAL: guideline for a structured discussion on the things that already exist in the organization regarding these themes and on the things the people in the organization would like to introduce Syntra West vzw • Erkend door de Vlaamse Regering • ISO 9001:2000 gecertificeerd • www.syntrawest.be

Sections in the questionnaire has the organization clear objectives how crucial is knowledge in my organization does the culture of the organization encourages knowledge management availability of knowledge in the organization sharing of knowledge in the organization existing instruments to stimulate the sharing of knowledge the present situation the wanted situation Syntra West vzw • Erkend door de Vlaamse Regering • ISO 9001:2000 gecertificeerd • www.syntrawest.be

Syntra West vzw • Erkend door de Vlaamse Regering • ISO 9001:2000 gecertificeerd • www.syntrawest.be

Syntra West vzw • Erkend door de Vlaamse Regering • ISO 9001:2000 gecertificeerd • www.syntrawest.be

3. Tool to detect the key processes in the organization Vision Mission Strategy Key processes Management Syntra West vzw • Erkend door de Vlaamse Regering • ISO 9001:2000 gecertificeerd • www.syntrawest.be

Syntra West vzw • Erkend door de Vlaamse Regering • ISO 9001:2000 gecertificeerd • www.syntrawest.be

Syntra West vzw • Erkend door de Vlaamse Regering • ISO 9001:2000 gecertificeerd • www.syntrawest.be

Syntra West vzw • Erkend door de Vlaamse Regering • ISO 9001:2000 gecertificeerd • www.syntrawest.be

Syntra West vzw • Erkend door de Vlaamse Regering • ISO 9001:2000 gecertificeerd • www.syntrawest.be

Syntra West vzw • Erkend door de Vlaamse Regering • ISO 9001:2000 gecertificeerd • www.syntrawest.be

Syntra West vzw • Erkend door de Vlaamse Regering • ISO 9001:2000 gecertificeerd • www.syntrawest.be

Syntra West vzw • Erkend door de Vlaamse Regering • ISO 9001:2000 gecertificeerd • www.syntrawest.be

Contact Joeri Vanbiervliet - Syntra West Spoorwegstraat 14 8200 Brugge Belgium +32 50 40 30 84 joeri.vanbiervliet@syntrawest.be Syntra West vzw • Erkend door de Vlaamse Regering • ISO 9001:2000 gecertificeerd • www.syntrawest.be