Novell Government Solutions Novell BrainShare 2002 Novell Government Solutions Scott Belnap Vertical Marketing Manager Novell, Inc. scbelnap@novell.com Morgan Spencer Manager, Government Sales Programs mspencer@novell.com BUS140—Novell Government Solutions

Novell BrainShare 2002 BUS140—Novell Government Solutions

Vision…one Net Mission A world where networks of all types—corporate and public, intranets, extranets, and the Internet—work together as one Net and securely connect employees, customers, suppliers, and partners across organizational boundaries Mission To solve complex business and technical challenges with Net business solutions that enable people, processes, and systems to work together and our customers to profit from the opportunities of a networked world

Vision…one Net Mission A world where networks of all types—corporate and public, intranets, extranets, and the Internet—work together as one Net and securely connect employees, customers, suppliers, and partners across organizational boundaries Mission To solve complex business and technical challenges with Net business solutions that enable people, processes, and systems to work together and our customers to profit from the opportunities of a networked world

IT Expenses Current state Strategic initiatives Novell BrainShare 2002 IT Expenses Strategic initiatives Strategic Network interoperability IT spend Core IS services Tactical Current state BUS140—Novell Government Solutions

The Shift to Strategic Spending Novell BrainShare 2002 The Shift to Strategic Spending IT spend Strategic Tactical Strategic initiatives Business to gov’t Citizen to gov’t Network interoperability Core IS processes Interagency, cross Gov’t data sharing Internal gov’t Process mgmt Web content mgmt Telecom mgmt Data center mgmt Desktop support Network operations Application support Past state Future Current state BUS140—Novell Government Solutions

Infrastructure Convergence Novell BrainShare 2002 Infrastructure Convergence eProvisioning User access management User provisioning Rapid convergence Strategic Planning Assumptions: The directory services market will cease to be an independent, identifiable market segment by YE2003 (0.8 probability). User access management will cease to be an independent, identifiable market segment by YE2004 (0.7 probability). There is a convergence in the market today. This isn’t new, it is a continuation of a process that has been going on since the mid-1990’s. Functionality that used to be segmented, is now coming together as technology becomes more flexible, more comprehensible and more versatile. This is the essence of one Net. The merging of capabilities that once were disparate to create an environment and experience that is simpler for the user, more accessible for the user, and therefore more productive for the user. There is a convergence in the foundation infrastructure for e-business being driven by the requirements of e-business. Three major functionality areas are converging (vendors and product convergence are discussed on the following page): user provisioning solutions, user access management solutions and content management and personalization services. The intersection of all three can be described as a “next-generation portal” or an “e-business platform”, depending on your perspective. In the slide above, the role of directory services is encompassed by the circle labeled “user access management”. The role of metadirectory (connectivity engine) solutions is encompassed by the “user provisioning”. Very few vendors have a product offering that provides the intersection of all three of these functional requirements. The Sun-Netscape alliance suite of products is one example, providing portal, directory, user management, delegated administration, PKI and metadirectory capabilities. Novell is another vendor with all of the pieces, but faces significant challenges in marketing a consistent solutions-focused message to a business audience rather than a series of independent technology messages to a technical audience. The first of these three functional areas to disappear will be the user access management solution which we believe will merge into content management and personalization services (e.g. portal solutions) within the next three years. Content management and personalization Next-generation portal March 2001 BUS140—Novell Government Solutions

Solutions for Reducing Core Infrastructure Expenses User resource provisioning Access to applications Security system Phone systems Data exchange based on business rules for enterprise systems Application and content management Desktop management Application management Next-generation file and print IT Spend Strategic Tactical Current state Core IS processes Network interoperability Strategic initiatives

Business and Strategic Solutions Access and security Next-generation portal Improve security Process management Citizen to government Internal processes Content management and personalization Portal solution Applications solution Web, light, and heavy through a single interface IT Spend Strategic Tactical Current state Core IS processes Network interoperability Strategic initiatives

User access management Content and application management Novell BrainShare 2002 User Provisioning User access management Content and application management Directory services User provisioning BUS140—Novell Government Solutions

User Provisioning (cont.) Employee provisioning Citizen provisioning Business provisioning Supplier provisioning

A Complete eProvisioning Solution Internal databases Businesses Supplier DirXML™ Novell eDirectory™ Novell eDirectory™ Citizen Customer

Ask Yourself... How much is it currently costing you to process a new hire? E-mail, computer, phone, badges, benefit information, access privileges, etc. What is the cost of this delay? What about employee self-service? How much effort and budget do you spend managing passwords and identities?

Content and Application Management Novell BrainShare 2002 Content and Application Management Content and application management User access management Directory services User provisioning BUS140—Novell Government Solutions

Managing Your Workspace Storage NetWare® 6—Novell iFolder™, iPrint, Network Attached Storage Desktop ZENworks® OnDemand Services™, Portal Services Collaboration GroupWise®, Novell Internet Messaging System™ (NIMS™)

Unifies Traditional/Thin/Web Environments Novell BrainShare 2002 Unifies Traditional/Thin/Web Environments Browser becomes the user’s interface into services and applications Thin-client application Standard desktop application User does not know the difference BUS140—Novell Government Solutions

Ask Yourself… How much is being spent on desktop support? Does your existing solution allow your network to grow? Are all aspects of your infrastructure designed to be fault tolerant? How is your organization managing the mixed environment today? Can users securely access their applications from anywhere? Does it offer tiered electronic distribution?

Managing Access and Security Novell BrainShare 2002 Managing Access and Security User Access Management Content and application management Directory services User provisioning BUS140—Novell Government Solutions

Security Challenge: Many Users with Many Accounts on Many Systems Novell BrainShare 2002 Security Challenge: Many Users with Many Accounts on Many Systems Novell eDirectory hp-ux OS/390 BUS140—Novell Government Solutions

VPN, dial-up, wireless users Novell BrainShare 2002 Security Challenge: Complex or Multivendor Implementations Apps AIX, Solaris, HP-UX, Linux, etc DMZ NT/2000 OS/390 NetWare/NT admin Users Web server Web users VPN, dial-up, wireless users Access control server OS/390 admin UNIX PKI NetWare BUS140—Novell Government Solutions

The Problem Summarized Novell BrainShare 2002 The Problem Summarized For organizations Increased administration costs Increased support costs Multiple vendor relationships Disconnect between legacy and eBusiness infrastructure Reduced security For end users Too many IDs and passwords Reduced productivity A poor end user experience BUS140—Novell Government Solutions

Solution: Novell Secure Access Managing Access and Identity for... Novell BrainShare 2002 Solution: Novell Secure Access Managing Access and Identity for... Advanced authentication PKI, Smart Cards, Biometrics, Proximity cards, Tokens, etc. Databases Novell eDirectory Enterprise Security, firewall, VPN, dial-up, forward proxy Web Security, SSO, reverse proxy External Web, wireless, dial-up, VPN Applications Web, Win32, Citrix, host-based Platforms/NOS NetWare, Windows, Solaris, HP-UX, AIX, Linux, OS/390 BUS140—Novell Government Solutions

Ask Yourself… Is my infrastructure secure? How will web services affect my security strategy? What benefits would managing just one account for every user provide? Would single sign-on be a benefit? Would I like to be able to have granular control over what Internet content my employees can access? Would I like to be able to have consistent enforcement of security policy throughout the organization?

A Complete eBusiness Infrastructure Novell BrainShare 2002 A Complete eBusiness Infrastructure User access management Content and application management Directory services User provisioning BUS140—Novell Government Solutions

Problems Novell Is Helping Customers Address Controlling costs associated with staff churn Employee provisioning Providing employee access from anywhere, anytime Enlightened workforce Understanding your total customer relationship Single customer view Improving IT ROI of branch offices Internet office Providing secure (external) access to business and citizen systems eSecurity Building an enterprise directory and corporate white pages Metadirectory and integration Workflow and process automation Business process management

Summary Novell provides Net services software that gives organizations the ability to simplify the complexities of the Net, securely extend and integrate networks and applications between companies, and accelerate eBusiness transformations