Continuous Improvements Conference European Shared Services Centre Continuous Improvements Conference Introduction Kraków, October 22, 2010

Agenda Company general information Geographical area of serviced markets Organisational structure Service Centre process scope

Company general information Amway Amway is a company operating in three main areas: Cosmetics, Wellness and Home Care products The headquarters is located in Ada, Michigan. Globally, Amway operates in 58 countries The company was set up by Rich de Vos and Jay van Andel in 1959. It has remained a 100% privately owned business Amway is a manufacturer of more than 600 products. 99% of the production comes from the US All of the products are sold in the direct selling model Our global workforce is 13,000 employees and 2009 revenues have reached US$ 8.5b Amway Business Centre Europe (Amway ESSC) Has been set up in Krakow in 2009; first staff came on board in March 2010 Provides F&A, IT, Order Management and Marketing Communications services for European affiliates of Amway (25 countries) Currently employs 75 employees (100 as of end of 2010)

Geographical area of serviced markets NO SE DK FI NL BE PO ES FR CH AT IT PL CS SLO HU RO TR HR UA SK IE UK GR RU DE Affiliate Office Kraków

Organisational structure

Process Scope (high level) F&A P2P, O2C, R2R IT Service Desk, Service Management, Infrastructure Management, Application Support Area Marketing Publications localisation, Local marketing campaigns, Product launch support Central Comms Key account management, copywriting, central communications management, online content management Order Management Offline order management, offline applications management, complaints and returns management

Amway Business Centre-Europe sp. o.o. Thank you! Amway Business Centre-Europe sp. o.o. Ul. Krakowska 280, 32-080 Zabierzów Przemysław Siuda General Manager Tel.: +48 12 37 95 500 · Fax: +48 12 37 95 410 E-Mail: przemyslaw.siuda@amway.com www.amway.com