Weekly Network Call LSW Weekly DC Leader Call LSW Updated 8.16.2017 In advance of delivering this module, make sure you have the following all set… Copies of the ATD Toolkit (which has copies of these LSW’s) Copies of the blank register for attendees When presenting…Use this slide to welcome the team to this module DC Leader Weekly Network Call LSW Weekly DC Leader Call LSW

What is DC Leader Weekly Network Call LSW? What is X? What is DC Leader Weekly Network Call LSW? The weekly DC Leader Call with the Regional Supply Chain Director helps to connect the network on individual results, individual improvement, best practices, as well as company goals and initiatives. This module & LSW outlines the preparation required for each call, the flow of each call, and the actions needed after each call. Share the purpose of the Weekly Network Call LSW

The ATD Discussion board What is X? The ATD Discussion board Why is it important to have a consistent approach to the Weekly Network Call? What happens when we don’t? Ask each of the questions one at a time soliciting comments from the team.

Let’s explore the DC Leader Weekly Network Call in greater detail… What is X? DC Leader Weekly Network Call Let’s explore the DC Leader Weekly Network Call in greater detail… Use this slide as the set-up to go into detail on the LSW

1 2 3 DC Leader Weekly Network Call LSW Pre-Call During the Call What is X? DC Leader Weekly Network Call LSW Pre-Call 1 During the Call 2 Share that we will be focused on 3 elements – what to do Pre-Call, what to do During the Call, and what to do Post Call Post Call 3

The ATD Discussion board What is X? The ATD Discussion board Prior to this call, what are some of the things you think would be important to prepare? Ask this question soliciting comments from the team.

1 Weekly Network Call LSW – Pre-Call What is X? PRE-CALL PREPARATION Validate critical metrics from prior week including critical success factors/wins (if metrics were above plan) or corrective actions (if metrics were below plan) Review this week’s plan, make any notes that need to be discussed with team Determine a “back up” to sit in on the call when the DEM is out of office. The “back up” should be the person primarily responsible for warehouse/driver activity in the absence of the DEM. Then unveil things that the DEMs need to prepare for in advance of this call. Take questions as needed.

The ATD Discussion board What is X? The ATD Discussion board During this call, what are some of the things you think are going to be important for the DEM Leader to do or share? Ask this question soliciting comments from the team.

2 Weekly Network Call LSW – During the Call What is X? CALL PARTICIPATION Take notes on company updates and region updates from the RSCD Provide 3 minute report out on your DC which includes: Highlight success from prior week For metrics below goal – discuss opportunities, interrupters, and actions from prior week Highlight key customer issues Share planning for the remainder of week – what’s ahead? Listen to other DC report outs and provide suggestions or feedback as appropriate Take notes on any key practices presented by the RSCD or other DEMs Then unveil things that the DC leaders need to do during the call. Take questions as needed.

The ATD Discussion board What is X? The ATD Discussion board After the call, what are some of the things you think are going to be important for the DEM to do or follow-up on? Ask this question soliciting comments from the team.

3 Weekly Network Call LSW – Post-Call What is X? POST CALL FOLLOW-UP Provide company and region updates out to the rest of the local team using the Daily Huddle. See Daily Huddle LSW for outline and instructions. Be available for one-on-one call with RSCD based on need. RSCD will agree on scheduled time. Then unveil things that the DC leaders need to follow-up on after this call. Take questions as needed.

DC Leader Weekly Network Call LSW What is X? DC Leader Weekly Network Call LSW Use this slide as the set-up to go into detail on the LSW

DC Leader Weekly DC Leader Call LSW What is X? DC Leader Weekly DC Leader Call LSW The weekly DEM Call LSW provides guidance on both content and cadence to ensure regular communication and coverage of critical topics with your leadership team. What’s the value of doing this meeting? What happens without one? Is there anything missing that should be included? Share that there is an expectation (if they aren’t already doing this) to ensure that a weekly DC Leadership meeting takes place. Briefly step through the elements of the meeting. Ask the questions on the slide. Take comments.

The ATD Discussion board What is X? The ATD Discussion board What are your key a-ha’s from this module? What are obstacles that could get in the way of successfully preparing for this call? What’s the best way to minimize or prevent these? How about obstacles during the call? What’s the best way to minimize or prevent these? How about after the call? What’s the best way to minimize or prevent these? Ask each of the questions one at a time soliciting comments from the team.

SEAL Leadership Academy Knowledge Check A DC Leader should spend the bulk of the 3 minute report-out time on which of the following, if applicable: Key customer issues Plan for remainder of week Highlight of success from prior week Metrics below goal - with corrective actions Flow Interrupters Which of these items is not an intended goal of the Weekly Network Call? (Choose one) Individual Results Individual Improvement DC Sales Goals Best Practices Company Goals and Initiatives Company Goals and Initiatives reported on the Weekly Network Call should be communicated to the DC teams using what communication vehicle? Ask DC Leaders to take out a piece of paper Unveil each question asking the DC Leaders to write down their answers When complete, unveil the answers

SEAL Leadership Academy Knowledge Check A DC Leader should spend the bulk of the 3 minute report-out time on which of the following, if applicable: Key customer issues Plan for remainder of week Highlight of success from prior week Metrics below goal - with corrective actions Flow Interrupters Which of these items is not an intended goal of the Weekly Network Call? (Choose one) Individual Results Individual Improvement DC Sales Goals Best Practices Company Goals and Initiatives Company Goals and Initiatives reported on the Weekly Network Call should be communicated to the DC teams using what communication vehicle? Daily Huddles Ask DC Leaders to take out a piece of paper Unveil each question asking the DC Leaders to write down their answers When complete, unveil the answers