Mobile Apps & 9-1-1 Nate Wilcox Marc Berryman, ENP Sonya Clauson, ENP April Heinze, ENP - Wendi Lively, ENP Roger Hixson, ENP - Chris Carver, ENP

What are we talking about? Mobile apps that provide an Emergency type of communication for users These apps send info/message/caller direct to a PSAP No conformance to standards or existing architectures

Apps developers: they need to know how 9-1-1 works Reach out to distributors of apps (app store etc) Liability Outreach already occurred They would pull all 9-1-1 apps off if we asked them Meet minimum standards Requires a work effort

Communications between PSAPs and app developers/distributors Inclusion in NENA Often times, they simply don’t care Or, they don’t know Their apps need to meet global needs Not just National Combined effort with EENA?

How can we set realistic expectations on Apps developers? What is realistic for them? Inclusion in NENA dev process NENA tech’s involved in their dev organizations May already be happening

What is the impact of a given App on the caller and the PSAP? The apps are great for the end user Could be a nightmare for the PSAP Data overload Multiple apps to PSAP – hard to manage Possibly another application to deal with

Training The PSAP should not need to know how the app works PSAPs need to be aware of what information is coming in from the app Where to find the information Should be by reference Essential data should look the same (location, re-contact info etc.)

Low frequency high risk use Only used during an emergency Needs to work every time Minimum levels of reliability? Again distributors….

Will consumers understand the limitation of these apps They accept the limitation of cell phones Other apps fail This one is too important to fail