The EDUCAUSE 2018 Top 10 IT Issues PRESENTED BY: Ahmed El-Haggan • Vanessa Hammler Kenon • Mark Roman Pat Schoknecht • Justin Sipher • Richard Sluder Susan Grajek This presentation leaves copyright of the content to the presenter. Unless otherwise noted in the materials, uploaded content carries the Creative Commons Attribution-NonCommercial-ShareAlike license, which grants usage to the general public with the stipulated criteria.

Today’s Panelists Ahmed El-Haggan, VP of IT, CIO & Professor of Computer Science, Coppin State University Vanessa Hammler Kenon, Assistant Vice Provost for Information Technology, University of Texas at San Antonio Mark Roman, Chief Information Officer, Simon Fraser University Pat Schoknecht, Assistant Vice President/ CIO & Business Services, Rollins College Justin Sipher, Vice President, Libraries & Information Technology, St. Lawrence University Richard Sluder, Vice Provost for Student Success and Dean of University College, Middle Tennessee State University This presentation leaves copyright of the content to the presenter. Unless otherwise noted in the materials, uploaded content carries the Creative Commons Attribution-NonCommercial-ShareAlike license, which grants usage to the general public with the stipulated criteria.

Technology-Enabled Advising Security & Risk Management Faculty Development Cross-Institutional Partnerships Analytics Active learning classrooms Digital Transformation Institution-Wide IT Strategy Student Experience Data-Driven Decision-Making Diversity & Inclusion Service Management Enterprise Architecture & Integrations User-Centered Design IT Workforce & Leadership Governance Privacy, Trust, & Openness Digital Learning Technology-Enabled Advising This presentation leaves copyright of the content to the presenter. Unless otherwise noted in the materials, uploaded content carries the Creative Commons Attribution-NonCommercial-ShareAlike license, which grants usage to the general public with the stipulated criteria.

The Vote Change leadership Data-enabled institutional culture Data management and governance Digital enterprise transformation Digital future Digital integrations Digital learning Diversity, equity, and inclusion Funding models Higher education affordability Identity management Information security Institutional compliance Institution-wide IT governance Institution-wide IT strategy IT staffing and organizational models Student-centered institution Student success This presentation leaves copyright of the content to the presenter. Unless otherwise noted in the materials, uploaded content carries the Creative Commons Attribution-NonCommercial-ShareAlike license, which grants usage to the general public with the stipulated criteria.

The Vote Change leadership Data-enabled institutional culture Data management and governance Digital integrations Higher education affordability Information security Institution-wide IT strategy IT staffing and organizational models Student-centered institution Student success This presentation leaves copyright of the content to the presenter. Unless otherwise noted in the materials, uploaded content carries the Creative Commons Attribution-NonCommercial-ShareAlike license, which grants usage to the general public with the stipulated criteria.

EDUCAUSE 2018 Top 10 IT Issues Information security: Developing a risk-based security strategy that keeps pace with security threats and challenges Student success: Managing the system implementations and integrations that support multiple student success initiatives Institution-wide IT strategy: Repositioning or reinforcing the role of IT leadership as an integral strategic partner of institutional leadership in achieving institutional missions Data-enabled institutional culture: Using BI and analytics to inform the broad conversation and answer big questions Student-centered institution: Understanding and advancing technology's role in defining the student experience on campus (from applicants to alumni) Higher education affordability: Balancing and rightsizing IT priorities and budget to support IT-enabled institutional efficiencies and innovations in the context of institutional funding realities IT staffing and organizational models: Ensuring adequate staffing capacity and staff retention in the face of retirements, new sourcing models, growing external competition, rising salaries, and the demands of technology initiatives on both IT and non-IT staff (tie) Data management and governance: Implementing effective institutional data governance practices (tie) Digital integrations: Ensuring system interoperability, scalability, and extensibility, as well as data integrity, standards, and governance, across multiple applications and platforms Change leadership: Helping institutional constituents (including the IT staff) adapt to the increasing pace of technology change This presentation leaves copyright of the content to the presenter. Unless otherwise noted in the materials, uploaded content carries the Creative Commons Attribution-NonCommercial-ShareAlike license, which grants usage to the general public with the stipulated criteria.

Four Themes Students Data Security Planning and Funding Students: 2, 5

Students Data Student success: Managing the system implementations and integrations that support multiple student success initiatives Student-centered institution: Understanding and advancing technology's role in defining the student experience on campus (from applicants to alumni) Data-enabled institutional culture: Using BI and analytics to inform the broad conversation and answer big questions (tie)  Data management and governance: Implementing effective institutional data governance practices (tie) Digital integrations: Ensuring system interoperability, scalability, and extensibility, as well as data integrity, standards, and governance, across multiple applications and platforms Students: 2, 5 Data: 4, 8, 8 Security: 1 Planning and Funding: 3, 6, 10

Planning and Funding Security Institution-wide IT strategy: Repositioning or reinforcing the role of IT leadership as an integral strategic partner of institutional leadership in achieving institutional missions Higher education affordability: Balancing and rightsizing IT priorities and budget to support IT-enabled institutional efficiencies and innovations in the context of institutional funding realities IT staffing and organizational models: Ensuring adequate staffing capacity and staff retention in the face of retirements, new sourcing models, growing external competition, rising salaries, and the demands of technology initiatives on both IT and non-IT staff Change leadership: Helping institutional constituents (including the IT staff) adapt to the increasing pace of technology change Information security: Developing a risk-based security strategy that keeps pace with security threats and challenges Students: 2, 5 Data: 4, 8, 8 Security: 1 Planning and Funding: 3, 6, 10

Vanessa Hammler Kenon • Pat Schoknecht • Richard Sluder Students Student success: Managing the system implementations and integrations that support multiple student success initiatives Student-centered institution: Understanding and advancing technology's role in defining the student experience on campus (from applicants to alumni)

Ahmed El-Haggan • Mark Roman • Justin Sipher Data Data-enabled institutional culture: Using BI and analytics to inform the broad conversation and answer big questions (tie)  Data management and governance: Implementing effective institutional data governance practices (tie) Digital integrations: Ensuring system interoperability, scalability, and extensibility, as well as data integrity, standards, and governance, across multiple applications and platforms This presentation leaves copyright of the content to the presenter. Unless otherwise noted in the materials, uploaded content carries the Creative Commons Attribution-NonCommercial-ShareAlike license, which grants usage to the general public with the stipulated criteria.

Mark Roman • Justin Sipher • Pat Schoknecht Security Information security: Developing a risk-based security strategy that keeps pace with security threats and challenges This presentation leaves copyright of the content to the presenter. Unless otherwise noted in the materials, uploaded content carries the Creative Commons Attribution-NonCommercial-ShareAlike license, which grants usage to the general public with the stipulated criteria.

Vanessa Hammler Kenon • Ahmed El-Haggan • Mark Roman • Richard Sluder Planning and Funding Institution-wide IT strategy: Repositioning or reinforcing the role of IT leadership as an integral strategic partner of institutional leadership in achieving institutional missions IT staffing and organizational models: Ensuring adequate staffing capacity and staff retention in the face of retirements, new sourcing models, growing external competition, rising salaries, and the demands of technology initiatives on both IT and non-IT staff Higher education affordability: Balancing and rightsizing IT priorities and budget to support IT-enabled institutional efficiencies and innovations in the context of institutional funding realities Change leadership: Helping institutional constituents (including the IT staff) adapt to the increasing pace of technology change This presentation leaves copyright of the content to the presenter. Unless otherwise noted in the materials, uploaded content carries the Creative Commons Attribution-NonCommercial-ShareAlike license, which grants usage to the general public with the stipulated criteria.

EDUCAUSE 2018 Top 10 IT Issues Information security: Developing a risk-based security strategy that keeps pace with security threats and challenges Student success: Managing the system implementations and integrations that support multiple student success initiatives Institution-wide IT strategy: Repositioning or reinforcing the role of IT leadership as an integral strategic partner of institutional leadership in achieving institutional missions Data-enabled institutional culture: Using BI and analytics to inform the broad conversation and answer big questions Student-centered institution: Understanding and advancing technology's role in defining the student experience on campus (from applicants to alumni) Higher education affordability: Balancing and rightsizing IT priorities and budget to support IT-enabled institutional efficiencies and innovations in the context of institutional funding realities IT staffing and organizational models: Ensuring adequate staffing capacity and staff retention in the face of retirements, new sourcing models, growing external competition, rising salaries, and the demands of technology initiatives on both IT and non-IT staff (tie) Data management and governance: Implementing effective institutional data governance practices (tie) Digital integrations: Ensuring system interoperability, scalability, and extensibility, as well as data integrity, standards, and governance, across multiple applications and platforms Change leadership: Helping institutional constituents (including the IT staff) adapt to the increasing pace of technology change This presentation leaves copyright of the content to the presenter. Unless otherwise noted in the materials, uploaded content carries the Creative Commons Attribution-NonCommercial-ShareAlike license, which grants usage to the general public with the stipulated criteria.

THANK YOU! Ahmed El-Haggan • Vanessa Hammler Kenon • Mark Roman PRESENTED BY: Ahmed El-Haggan • Vanessa Hammler Kenon • Mark Roman Pat Schoknecht • Justin Sipher • Richard Sluder Susan Grajek This presentation leaves copyright of the content to the presenter. Unless otherwise noted in the materials, uploaded content carries the Creative Commons Attribution-NonCommercial-ShareAlike license, which grants usage to the general public with the stipulated criteria.