Chapter 10 Solving Problems Using Small Groups Communication Embracing Difference Fourth Edition Dunn and Goodnight Chapter 10 Solving Problems Using Small Groups This multimedia product and its contents are protected under copyright law. The following are prohibited by law: any public performance or display, including transmission of any image over a network; preparation of any derivative work, including the extraction, in whole or in part, of any images; any rental, lease, or lending of the program. PowerPoint edited by Kristin Harkin Jurczak, Purdue University Calumet Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Problem Solving in Small Groups...Types of Formats Committee Forum Panel Symposium Focus Group Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

The Process of Problem Solving Step 1 Assess the Question: Is it a question of Fact? Is it a question of Value? Is it a question of Policy? Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

The Process of Problem Solving Step 2 Gather Materials Primary Sources – letters, manuscripts, taped interviews Secondary Sources – interpretations of primary sources Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

The Process of Problem Solving Step 3 Create an agenda An outline of the points for the group to discuss Let all group members have an opportunity to share their ideas Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

The Process of Problem Solving Step 4 Establish criteria for the solution The minimum requirements a solution must have to be acceptable Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

The Process of Problem Solving Step 5 Develop possible solutions Try brainstorming: Generating a long list of possible solutions; piggyback on each other’s ideas Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

The Process of Problem Solving Step 6 Choose the best solution Evaluate each idea according to the criteria to figure out what best fits the needs of the group Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Perspectives of Leadership Trait Perspective Individuals are born leaders They posses qualities such as Forceful personality Intelligence Dynamic communication skills Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Perspectives of Leadership Situational Perspective The situation dictates which style of leadership is most appropriate. Democratic Leader Autocratic Leader Laissez-Faire Leader Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Perspectives of Leadership Functional Perspective The kinds of leadership perspectives that any member can exhibit Collectively result in the group’s making progress Task-related leadership behaviors Process-related leadership behaviors Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Effective Leadership Communication Create and maintain a positive communication climate Minimize defensive communication by including every member in the discussion Recognize that each member brings diverse strengths and weaknesses Attempt to keep the group on task Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.