Introduction to Extend Chapter 7 Business Process Modeling, Simulation and Design

Introduction to Extend NOTE: We recommend presenting this chapter by running Extend 6.0 directly, and interactively show how the program works. However, for your convenience, we have attached a selection of the figures/screenshots from Chapter 7 of the book as the basis for an in class presentation without access to a computer with Extend installed.

Extend Elements Basic Extend Blocks Executive Import Repository Operation Export Basic Extend Blocks

Extend Elements A Simple credit application process

Tutorial: Basic Queuing Model Main Extend window

Basic Queuing Model Import dialog window

Basic Queuing Model Underwriting process model with a single team

Data Collection and Statistics Blocks in the Statistics Submenu of the Discrete Event library

Queue Statistics Stack block

Queue Statistics Underwriting process model with a stack block

Queue Statistics Queue statistics for “In Box” block

Queue Statistics Plotter, Discrete Event block

Queue Statistics Underwriting process model with a plotter block

Queue Statistics Waiting time vs. simulation time

Random Processing Times Input Random Number block

Random Processing Times Underwriting process model with random processing times

Random Processing Times Queue statistics for “In Box” block (100-week run)

Random Processing Times Dialog window of the Underwriting block

Random Processing Times Average utilization of the underwriting team

Adding a Second Team Underwriting process model with two teams

Adding a Second Team Transaction block

Adding a Second Team Modeling multiple teams with a transition block

Adding a Labor Pool Additional blocks from the BPR and Discrete Event libraries

Adding a Labor Pool Underwriting process model with a review activity and a labor pool

Adding a Labor Pool “Approve?” block dialog

Animating the Model Animate tab of “Requests In” block

Customizing the Animation Animate tab of “Teams” block

Calculating Costs Cost tab of labor pool block

Calculating Costs Cost per request

Calculating Costs Unbatch block dialog

Calculating Costs Underwriting process model with cost collection blocks

Using the Flowchart View Flowchart view of the simulation model for the Underwriting process

Exercise 3 Process with two servers in series

Exercise 4 1 2 3 4 5 Teller configuration (multiple queues)