The Gatehouse Annual General Meeting 2017 One-to-One Project Working Hannah Smith One-to-One Project Worker

The One-to One Role The purpose of the One-to-One role is to work with guests to provide information and guidance on a range of subjects and needs, offering a more continuous support mechanism than possible via teams of volunteers

3 Key Elements 1. Holistic and Guest-Centred 2 3 Key Elements 1. Holistic and Guest-Centred 2. Encouraging Self-Advocacy 3.Not Driven By Targets but by the Person

Significant Interactions January February March April May June TOTAL Total Support Interactions 45 41 65 80 47 323 Housing 18 13 31 24 22 155 Health and Addictions 6 5 16 10 9 59 Education, Work and Training 12 15 19 8 73 Financial 7 4 40 Other 2 1

Housing The Main Homeless Pathway – O'Hanlon House, Simon House, Julian Housing Other Homeless Routes – Emmaus, ACT, Edge, Mind- Response, General Housing Register Private Routes – Private Landlords & Charity Support, Crisis Skylight's Renting Ready Scheme, Some Older People's Sheltered Accommodation Housing Tenancy Support – Requesting Repairs and Support to Sustain Tenancies

Health and Addictions General Health – GP, Dentists, Opticians, Healthy Living Organisations Mental Health – GP, Mind, Talking Space, etc Addictions – Turning Point, Alcoholics and Narcotics Anonymous, etc

Education, Work and Training Job Searches, CV & Application Support, Including Network Referrals Charitable Assistance with Starting Work Costs Referrals to Courses and Training Organisations, Including Aspire, Emmaus, Crisis Skylight

Financial Benefits Signposting & Support Bank Accounts Signposting to Debt Advice & Support Availability of Grants Charitable Support towards Basic Items Budgeting Skills

Other Pet Care Legal Support Referrals Signposting to other needs – showers, food, warmth, companionship, clothing

The Welcomed Role The Gatehouse attracts some of the hardest to reach and entrenched rough sleepers through its offer of food and a welcoming sheltered environment. This new level of provision at The Gatehouse has been welcomed by guests and staff because it plays a key part in the transition and progression of a number of individuals.

The Path Forward A proposal has been put forward for off-site working with guests to include: Accompanying guests to services on first visit. Meeting guests in coffee shops to complete referral forms. Attending one-off appointments with guests, such as to open a bank account. Several services within the network have been keen to establish stronger links with the Gatehouse following the introduction of this role e.g. a weekly Outreach drop-in. There have been further offers of involvement from external groups e.g. Hays Recruitment offering strong links with employers.

Thank you all for your support. A Final Remark Through my work, I am privileged to have gained an unshakable and deep held faith in the intrinsic nature of people; they are my driving force. This opportunity to offer support where it is so needed is one I could not pass by. I'm delighted to be a part of this amazing team at The Gatehouse: I truly feel at home. It is an organisation that is both reflective and dynamically reactive to changing needs. I'm looking forward to continuing and developing this role with you all. Thank you all for your support.

Contact Details Hannah1gatehouse@gmail.com 07497 102493