Review Microsoft Dynamics Lifecycle services THR1077 Review Microsoft Dynamics Lifecycle services Sean Galliher MTC Architect © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Convergence 2014 9/12/2018 9:06 AM LCS enables predictable, repeatable, high quality implementations By delivering the right information, at the right time, to the right people Project Manager Collaborative workspace Methodology automation (sure step) Agile project management Process methodology automation (coming soon) Developer Business Process Modeler (BPM) Cloud-hosted environments (Azure deployment portal) Configuration manager Customization analysis Upgrade analysis PROJECT MANAGER Define BUSINESS ANALYST Develop DEVELOPER Operate IT ADMINISTRATOR Business Analyst Business Process Modeler (BPM) Task recorder License sizing estimator Usage profiler Infrastructure estimation IT Administrator System diagnostics Issue search Cloud-powered support Updates © 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Business Process Lifecycle Microsoft Convergence 2015 9/12/2018 Business Process Lifecycle Monthly release cycles Discover Define Develop Operate Partner syndication App Source Partner-branded trial Business models Subscription estimation Methodology Topologies Dev ALM Testing tools Cloud powered support Cloud management Monitoring & Diagnostics Deploy Issue search

Dynamics Lifecycle Services Best-in-class – born in the cloud ALM solution offering end-to-end services for planning, deploying and managing your ERP solution Friction-free discovery – curated ISV and partner solutions available via App Source; simple sign-up and trial Simplified deployments – consistent, predictable execution methodology driving repeatable, high quality implementations Faster Time-to-Value – automation of manual implementation activities to reduce cost and time to implement Collaborative Workspaces for all key stakeholders for the customer implementation Dynamics Lifecycle Services “Cradle to continuous life” Dynamics AX on Microsoft’s Cloud (Demo/Dev/Test/Prod) LCS Solution / Azure Gallery Methodology Enabled LCS Methodology Framework Product Content & Metadata Deployment Aware Services VS/TFS Provisioned Microsoft Partner /ISV Methodology for Solution Incremental Updates to Solution Help / Task Guides Deployment Artifacts for Solution Solution Process Library Customer Predictable, High Quality Implementations

Friction-free Discovery LCS Solutions & App Source Gallery Curated ISV and partner solutions surfaced via the Dynamics Gallery on App Source Microsoft Confidential.

Simplified deployments AX Partner Development / Demonstration AX Customer Base Offering Team Development Collection of OneBox VMs for development purposes Build Box (optional) Visual Studio Online (optional) Cloud Local Development OneBox deployment available for download Visual Studio 2015 on the box On-Prem Demonstrate OneBox deployment DemoData Demo Users Develop/Build Development tools Build & VSO Customer RDP accessible Sandbox / Test / Performance MultiBox SQL Azure Derived from Production Production MultiBox deployment AOS/Retail, MR/reporting distributed HA DR Partner Managed and Operated Microsoft Managed and Operated*

Support & Manageability <60s availability and reliability monitoring and alerting system < 5 min diagnostic apps for troubleshooting Facilitates communication & collaboration on support issues Data Driven, Contextual Update Experience Real-time support to reduce overall Issue cycle time Leverage automatically created environments in Azure to reproduce issues

Demo Sean Galliher Microsoft 2016 9/12/2018 9:06 AM © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Projects dashboard Methodology Tools Collaborative Project Manager A unified view helps drive repeatable, predictable success Methodology Tools Collaborative

Business process modeler Define High-quality, quick analysis phase Adaptable Export Training / Onboarding

License sizing estimator WPC 2013 9/12/2018 9:06 AM License sizing estimator Define Helps estimate Client Access License (CAL) needs Usage Roles Reports © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Usage profiler Provides insights into your planned usage scenarios. WPC 2013 9/12/2018 9:06 AM Usage profiler Define Provides insights into your planned usage scenarios. Usage patterns Performance needs Visual © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Infrastructure estimator WPC 2013 9/12/2018 9:06 AM Infrastructure estimator Define Helps you with hardware sizing estimations. Usage-based Estimations Reports © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Customization analysis WPC 2013 9/12/2018 9:06 AM Customization analysis Develop Optimize your customizations to improve system performance and reliability Upload Best-practices Reports © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

WPC 2013 9/12/2018 9:06 AM Upgrade analysis Develop Prepare for your code and data upgrade from Microsoft Dynamics AX 4.0, 2009, 2012 Upload Report Actionable © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

WPC 2013 9/12/2018 9:06 AM System diagnostics Operate Proactively monitor the health of your installation to minimize system downtime Dashboard Rules Solutions © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

WPC 2013 9/12/2018 9:06 AM Issue search Operate Reduce time spent on finding hotfixes or potential workarounds Search Review Download and Install © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Cloud-powered support WPC 2013 9/12/2018 9:06 AM Cloud-powered support Operate The support experience—reimaged and reengineered Self-service Collaborative Reduce DTS © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Updates Implementation-aware updates Predicable WPC 2013 9/12/2018 9:06 AM Updates Operate Implementation-aware updates Discoverability Predicable Light, relevant, current © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Make Lifecycle Services Go to Work for You Microsoft Office 9/12/2018 Next Steps Make Lifecycle Services Go to Work for You 1 Start Today https://lcs.dynamics.com Join the conversation Microsoft Dynamics Lifecycle Services Engineering Blog 2 Learn more LCS eLearning Course On Dynamics Learning Platform 3 LCS Training - http://aka.ms/lcstraining Lifecycle Services Demo Scripts: PartnerSource or CustomerSource © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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Please evaluate this session 9/12/2018 9:06 AM Please evaluate this session Your feedback is important to us! From your PC or Tablet visit MyIgnite at http://myignite.microsoft.com From your phone download and use the Ignite Mobile App by scanning the QR code above or visiting https://aka.ms/ignite.mobileapp © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/12/2018 9:06 AM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.