PRESENTING A PROFESSIONAL IMAGE IN THE SALON

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Presentation transcript:

PRESENTING A PROFESSIONAL IMAGE IN THE SALON UNIT 102 TASK B

USE THE TITLES BELOW AS SEPARATE HEADDINGS PRODUCE A FACT SHEET USE THE TITLES BELOW AS SEPARATE HEADDINGS YOU MUST PRODUCE A FACT SHEET ON HOW YOUR APPEARANCE, COMMUNICATION AND BEHAVIOUR EFFECTS THE WAY CUSTOMERS FEEL YOU MUST INCLUDE PERSONAL HYGENE BODY LANGUAGE USE OF LANGUAGE AND TONE OF VOICE

PERSONAL HYGENE You should wash or shower every day to prevent body odour, use deodorant / antiperspirants Clean your teeth and use mouthwash to prevent smelly breath Ensure hands/nails are clean and well manicured Ensure feet smell fresh and correct footwear used, if required use foot deodorant Uniform should be clean & fresh, not smelling of body odour or cooking

APPEARANCE

COMMUNICATION SKILLS Speak clearly Do not mumble Good body language Eye to eye contact Smile Don’t use slang Consider tone of voice

PERSONAL HYGENE Hair Teeth/breath Clothes Feet

BODY LANGUAGE