2degrees Accreditation Training 16 October 2017 Welcome to the 2degrees accreditation training. In this course we’ll be covering 4 modules Module 1: is a 2degrees Mobile Overview and covers some background information on 2degrees and why they are a fantastic choice as a mobile and mobile broadband service provider Module 2: covers the plans & offers available Module 3: looks at the Customer Activation Process which highlights what you and your customers need to be aware of during and after sign-up plus follow-up processes. Module 4: is a short accreditation quiz where you’ll need to answer 4 out of 5 questions correctly to successfully complete your accreditation Learning Objectives We’ve designed this training to prepare ACN IBOs to refer potential customers to 2degrees. On completion of this training you should have an understanding of these learning objectives: The opportunity for selling 2degrees products The 2degrees network including benefits and why they are a great provider for your customers How to apply for a 2degrees service including what your customers need to do to ensure you receive points and commissions The activation and escalation process, including when to contact 2degrees directly; and Key information about points and commissions for your 2degrees product sales  

Module 1 – 2degrees Overview 16 October 2017  

2degrees story Here’s a little bit of 2degrees history. Sep 2010 Pay Monthly is launched with Carryover Minutes Jun 2014 4G is launched Apr 2017 2degrees coverage hits 98.5% of places Kiwis live & work Aug 2009 2degrees launched Aug 2012 2degrees reaches 1 million customers Jan 2016 2degrees’ own network covers 93% of NZ Sep 2017 ACN launch Here’s a little bit of 2degrees history. Aug 2009 - 2degrees launches Sep 2010 – Pay Monthly is launched with Carryover minutes Aug 2012 – 2degrees has 1 million customers June 2014 – 2degrees 4G mobile is launched January 2015 – 2degrees’ own network covers 93% of NZ April 2017 – 2degrees coverage hits 98.5% of places where kiwis live and work Sep 2017 ACN Pacific announces its partnership with 2degrees

75% of population now covered by 2degrees’ 4G network A team of 1,100 people 98.5% coverage where people live and work Invested $550 million 75% of population now covered by 2degrees’ 4G network 1,000 mobile sites nationwide 96.4% of all 2degrees traffic is carried on the 2degrees’ network Here’s a summary of where 2degrees is thus far into their journey.

2degrees brand 2degrees are happy when their customers are happy. We are thrilled to be partnered with New Zealand’s most awarded telco as voted by Canstar Blue, having the most satisfied customers for Mobile plans in 2016. For 6 years in a row, 2degrees has also won the Roy Morgan Research awards for Customer Satisfaction. Roy Morgan has over 75 years experience in collecting objective, independent information on consumers & 2degrees’ Customer Satisfaction ratings are collected from New Zealand's most comprehensive ongoing single source survey. To receive this award from New Zealand consumers is no mean feat.

2degrees Overview Summary 2degrees was founded in 2009 The 2degrees Network covers 98.5% of places in New Zealand where Kiwis live & work 2degrees won the Canstar Award in 2016 for Most Satisfied Mobile Customers!