Confirmation of Payee Strawman Example demo Lloyds Banking Group Payments Architecture Team October 2016 v04

Scenario 1 Payee name matches account number Architecture, Methodology & Innovation Lloyds Banking Group

> Check Account Number COP Potential Customer Interaction Scenario 1 – 100% match Pay a person: Add a New Recipient Name of recipient Sort code Account number Reference Amount £ > Submit Payment Mr Tom Jones 04 – 12 - 34 73827512 > Check Account Number ACME Bank 04-12-34 ... 73827512 Mr Tom Jones COP Potential Customer Interaction

> Check Account Number COP Potential Customer Interaction Scenario 1 – 100% match Pay a person: Add a New Recipient Name of recipient Sort code Account number Reference Amount £ > Submit Payment Mr Tom Jones Acme Bank is certain that the name matches 04 – 12 - 34 73827512 > Check Account Number ACME Bank 04-12-34 ... 73827512 Mr Tom Jones COP Potential Customer Interaction

Scenario 2 Payee name has good partial match Architecture, Methodology & Innovation Lloyds Banking Group

Scenario 2 – partial match Pay a person: Add a New Recipient Name of recipient Sort code Account number Reference Amount £ > Submit Payment Thomas Jones 04 – 12 - 34 73827512 > Check Account Number ACME Bank 04-12-34 ... 73827512 Mr Tom Jones COP Potential Customer Interaction

Scenario 2 – partial match Pay a person: Add a New Recipient Name of recipient Sort code Account number Reference Amount £ > Submit Payment Thomas Jones * Acme Bank is confident that the name matches 04 – 12 - 34 73827512 > Check Account Number ACME Bank 04-12-34 ... 73827512 Mr Tom Jones COP Potential Customer Interaction

Scenario 3 Payee name does not match Architecture, Methodology & Innovation Lloyds Banking Group

> Check Account Number COP Potential Customer Interaction Scenario 3 – no match Pay a person: Add a New Recipient Name of recipient Sort code Account number Reference Amount £ > Submit Payment John Smith 04 – 12 - 34 73827512 > Check Account Number ACME Bank 04-12-34 ... 73827512 Mr Tom Jones COP Potential Customer Interaction 9

> Check Account Number COP Potential Customer Interaction Scenario 3 – no match Pay a person: Add a New Recipient Name of recipient Sort code Account number Reference Amount £ > Submit Payment This name does not match the account number. We strongly recommend that you check with the recipient before proceeding. John Smith * 04 – 12 - 34 73827512 > Check Account Number ACME Bank 04-12-34 ... 73827512 Mr Tom Jones COP Potential Customer Interaction