Continuity of Government Through Managed Services New York City Technology Forum 3 November 2006

Continuity of Government Is a Challenge Cost of Redundant Facilities Difficulty of Establishing Geographically Dispersed Facilities for Local Governments Assurance that DR Sites Will Be Operationally Ready

Continuity of Government… Not Just a Government Problem Governments Don’t Need to Do It All Themselves Reliable Industry Partners Can Ensure the Continuity A Managed Service Provider Can Share The Responsibility

Time To Put A New Face on Continuity of Government These infrastructures brought people, markets, information, and ideas together in ways that were previously impossible Fundamentally transformed commerce and communication Continuity of Government 2.0

What Is A Managed Service ? Managed Service Is The Creation, Operation and Maintenance of Critical Infrastructure by an Outside Provider Managed Services Address Enterprise-wide Requirements for Government Agencies Managed Services Include Managed PKI and Managed Security Services, But Also: Managed SMS and MMS Managed Emergency Messaging Managed VOIP Services Managed Supply Chain Services

Managed Service Providers Do The Heavy Lifting

What To Look For In A Managed Service Provider Unmatched Critical Infrastructure Expertise Ability To Solve Biggest Challenges Facing Governments – Cost, Complexity, and Compliance Experience Managing Critical Infrastructure Enables Customers To Access Real-time Intelligence Financially Solid, Stable Company Backed By Strong SLAs

Why Managed Services Help Continuity of Government Managed Services Providers Typically Operate Robust and Redundant Infrastructure Managed Services Providers Have Comprehensive, World-class Security in all Facilities and Systems Data Centers are Designed and Operated 24x7x365 to the Highest Specifications Requisite for Critical Infrastructure Services Centers are Geographically Dispersed Managed Service Model Creates Economies of Scale