HRM – Training and Development Exercise Lim Sei Kee @ cK

1. What is the concept that studies the acquisition of knowledge, skills, and abilities required to perform future job responsibilities? A. Knowledge management B. Training C. Human capital D. Development

2. Which of the following is NOT a benefit of training and development? A. Facilitate organizational strategy B. Increase HR effectiveness C. Link business strategy to organizational strategy D. Improve employee recruitment and retention

3. Studies have shown that companies that invest in training their employees will have higher revenues and profits. What else do these studies show that demonstrate the effectiveness of training? A. Cost-benefit analysis B. Productivity C. Trend analysis D. Link to strategy

4. A successful orientation should accomplish all the following except: Constitute an employment contract. Make the employee feel welcome. Employee should be clear about what is expected in terms of work and behavior. Understand the organization in a broad sense.

5. Employers can increase a trainee's motivation to learn by: Allowing the trainee to make errors Providing feedback to the trainee Allowing the trainee to practice All of the above

6. Off-the-job training includes: In house, training or classroom External, consultancies or attending external classes Computer-assisted learning All of the above

7. Advantages of on-the-job training include the following except: It is expensive. Trainees learn by doing. No need for off-site facilities. Trainees get quick feedback.

8. Importance of training includes: Achieves high service standards Provides information for new comers Refreshes memory of old employees All of the above

9. ____________ is a long term investment in human resources. A 9. ____________ is a long term investment in human resources. A. Development B. Training C. Education D. Orientation

10. Some of the key environmental factors that drive human resources and training and development are global competition, the labour market, and change.  What is the fourth item that affects these things? A. Ecology. B. Technology. C. Legislation. D. Competitors.

11. What is the concept that refers to the process of acquiring knowledge and skills, and a change in individual behaviour as a result of some experience? A. Intellectual capital. B. Intelligence. C. Learning. D. Knowledge Management.

12. Why should trainers calculate the costs and benefits of their training programs? A. So they know how much to charge their customers for training. B. So they can demonstrate the financial value of their programs. C. So they can rationalize their high prices for training. D. So they justify why training should be an investment not a cost.

13. Studying a job to determine what specific skills it requires is: A. Task analysis. B. On-the-job training. C. Performance analysis. D. All of the above.

14. With _____ training, people become skilled workers through a combination of classroom instruction and OJT. A. Programmed B. Job instruction C. Simulated D. Apprenticeship

15. What is the name of the McDonald's training center? Hamburger University McD University McDeluxe University Fillet University

*SOLUTIONS*

1. What is the concept that studies the acquisition of knowledge, skills, and abilities required to perform future job responsibilities? A. Knowledge management. B. Training C. Human capital D. Development

2. Which of the following is NOT a benefit of training and development? A. Facilitate organizational strategy B. Increase HR effectiveness C. Link business strategy to organizational strategy D. Improve employee recruitment and retention

3. Studies have shown that companies that invest in training their employees will have higher revenues and profits. What else do these studies show that demonstrate the effectiveness of training? A. Cost-benefit analysis B. Productivity C. Trend analysis D. Link to strategy

4. A successful orientation should accomplish all the following except: Constitute an employment contract. Make the employee feel welcome. Employee should be clear about what is expected in terms of work and behavior. Understand the organization in a broad sense.

5. Employers can increase a trainee's motivation to learn by: Allowing the trainee to make errors Providing feedback to the trainee Allowing the trainee to practice All of the above

6. Off-the-job training includes: In house, training or classroom External, consultancies or attending external classes Computer-assisted learning All of the above

7. Advantages of on-the-job training include the following except: It is expensive. Trainees learn by doing. No need for off-site facilities. Trainees get quick feedback.

8. Importance of training includes: Achieves high service standards Provides information for new comers Refreshes memory of old employees All of the above

9. ____________ is a long term investment in human resources. A 9. ____________ is a long term investment in human resources. A. Development B. Training C. Education D. Orientation

10. Some of the key environmental factors that drive human resources and training and development are global competition, the labour market, and change.  What is the fourth item that affects these things? A. Ecology. B. Technology. C. Legislation. D. Competitors.  

11. What is the concept that refers to the process of acquiring knowledge and skills, and a change in individual behaviour as a result of some experience? A. Intellectual capital. B. Intelligence. C. Learning. D. Knowledge Management.

12. Why should trainers calculate the costs and benefits of their training programs? A. So they know how much to charge their customers for training. B. So they can demonstrate the financial value of their programs. C. So they can rationalize their high prices for training. D. So they justify why training should be an investment not a cost.

13. Studying a job to determine what specific skills it requires is: A. Task analysis. B. On-the-job training. C. Performance analysis. D. All of the above.

14. With _____ training, people become skilled workers through a combination of classroom instruction and OJT. A. Programmed B. Job instruction C. Simulated D. Apprenticeship

15. What is the name of the McDonald's training center? Hamburger University McD University McDeluxe University Fillet University