Import Vendor Reference Guide Item Set-Up Item Verification UPC New Item Initiation Fee Additional Ocean Freight Non-Compliance Shipping guidelines with TRU Late Ship Window Non-Compliance Appealing Violations

Item Set-up- Item Verification As part of the new item initiation, one full production master case pack sample must be sent to one of our verification centers. This case pack must arrive at LEAST 48 hours prior to product being received at Freight Consolidator. Failure to send items for verification will result in an unverified item violation. For more detailed information, please refer to Section 3.1.2 of the Domestic Vendor Guide on the Vendor Extranet.

Item Set-Up- UPC Not on File The UPC enables Toys “R” Us to accurately track inventory, attribute sales appropriately, maintain in-stocks, and delight our guests with a prompt, reliable service.   The omission, or inaccuracy, of this critical piece of information can lead to downstream disruptions that negatively impact POS integrity, product availability, and the customer experience UPC non-compliance is identified by our stores, and communicated through e-mail notifications.

Item Set-Up- UPC Not on File Prevention Make sure all, active, sellable UPCS have been identified and approved within EDQ. Ensure you are set to receive UPC Compliance newsletters under your vendor user subscriptions. For more information regarding subscriptions, please reference Section 9.1 of the Domestic Vendor Guide. Make sure to appeal any infractions thought to be invalid, in an email to vendorcompliance@toysrus.com

Item Set-Up- New Item Initiation Fee Each new item that is added into our assortment will receive an administration fee. This fee is utilized towards item maintenance in our systems. It will be automatically generated and assessed on your next invoice.

Item Set-Up- Additional Ocean Freight This program ensures data integrity of all item/carton attributes input upon item setup in EDQ. Verification must occur prior to product being introduced into our Supply Chain. A tolerance threshold is utilized to accommodate for minor discrepancies. For more detailed information, please refer to Section 11.8 of the Domestic Vendor Guide on the Vendor Extranet.

Shipping with TRU- Late Ship Window Shipments must arrive at TRU Freight Consolidator within assigned ship window. Customs clearance is not considered received by TRU. Due to the delay associated with Customs, product should arrive no later than 48 hours before end of ship window.

Appealing Violations with TRU If you are planning on appealing any infractions generated with TRU, please gather ALL necessary supporting documentation, and email vendorcompliance@toysrus.com for Reversal Request Form.